Lead Director's Support Manager

5 days ago

Manchester, United Kingdom Department for Work and Pensions Full time
As a Lead Director's Support Manager for a busy and complex area of DWP Digital, you will manage the Directors Office and lead a team of support colleagues in providing an efficient and consistent service across the Senior Leadership Team:
  • Youll be expected to build a good understanding of the function and strategic priorities across Digital Group, taking a keen interest in the work we do and using that insight to plan and prioritise on behalf of the Director.
  • Youll be comfortable working with a range of stakeholders at all levels, from the Director and Senior Leadership Team, to your wider Business Services Team and colleagues across DWP.
  • You'll be managing a flow of work on your Director's behalf. You'll use your knowledge of the team to instinctively know what is the next best step - whether to action the request, seek advice, set up a meeting or delegate to another team member. Your relationships across the Business Support Team and Senior Leader Support Team will help guide your response.
  • You will be the primary point of contact for the Director's business, reviewing/triaging all issues; digesting, prioritising, and impacting content, exercising sound judgment to independently resolve matters where appropriate.
  • You will provide detailed advice to the Director and, where appropriate, take responsibility for directly managing matters. Work closely with the Lead Business Performance & Planning Manager to identify and take action on behalf of the Director and the Senior Leadership Team, eg - developing detailed briefings and following up activities.
  • Co-ordinate senior forums and on occasion represent the Directors perspective and their decisions at meetings and forums across and beyond Digital Group, upholding delegate authority for making decisions and progressing actions.
  • Provide guidance and support to SLT in relation to the management and prioritisation of requests ensuring time is used effectively and aligned to Digital Groups priorities and outcomes.

Person specification

When giving details in your employment history and Personal Statement you should highlight your experience in line with essential criteria below:
  • Lead criterion - Experience of quickly understanding the environment and strategic agenda to effectively identify and prioritise the most important tasks.*
  • Experience of leading a process, and delivery, within a complexed environment.
  • Experience of building relationships and influencing senior stakeholders, managing those relationships effectively.
  • Experience of managing conflicting demands and priorities whilst working in a high profile, fast paced environment.
  • Ability to use different communication methods (including SharePoint, MS Teams, OneNote), recognising the benefits, including ensuring cost effectiveness.

*An initial sift will be conducted using the lead criterion stated above. Candidates who pass the initial sift will progress to a full sift.

If you would like to learn more about the role, please contact sam.hackett@dwp.gov.uk.

Benefits

Alongside your salary of 55,557, Department for Work and Pensions contributes 16,094 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We also have a broad benefits package built around your work-life balance which includes:
  • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
  • Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
  • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
  • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
  • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
  • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
  • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Salary Information

New entrants to the Civil Service will join on band minimum.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria.

3. Personal Statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification.

The sift panel will use the information in your employment history and Personal Statement to assess your experience, skills and knowledge against the essential criteria.

You will be provided with one combined overall assessment score for both your CV and Personal Statement.

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.

Important Information
  • You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
  • Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.

If your employment history/Personal Statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If youre successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.

You will be asked to do a 5-minute presentation on a specific topic. Further details will be provided to candidates invited to interview.

Sift and interview dates to be confirmed.

Further information

Find out more about Working for DWP

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reserve list candidates will be posted in merit order by location.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:
  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

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