Client Manager, Client Services

For 75years Charles River employees have worked together to assist in the discovery development and safe manufacture of new drug therapies. When you join our family you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences finance IT sales or another area your skills will play an important role in the work we return well help you build a career that you can feel passionate about.Job Summary We are excited to be recruiting for a Client Manager to join our Client Services Team and make and impact this is a hybrid role at our Bristol (Portishead) Location.The Client Manager (CM) role manages client relationships facilitates communication between clients and CRL scientific teams and collaborate with business development scientific and financial staff to ensure quality customer satisfaction is provided.The Core responsibilities include coordinating response to client requests preparing complete and accurate quotes and following-up with clients to complete the sales cycle and meet booking targets. Client Manager will assist with client calls or visits update and maintain applicable databases or software and coordinate with other client services teams.What youll be doing: Communicate with new and existing clients by email and/or teleconference to determine their study needs whilst advising on CRL capabilities standard models and/or assays. Liaise with and engage scientific experts when needed for more complex requests to ensure client needs are met. Develop and prepare proposals (including costing & price) in collaboration with operations SOWs and other related documents and deliver to the client within established turnaround times. Accountable to ensuring regular follow up with clients occurs to finalize contracts and progress the client towards signature. Build relationships retain and drive growth in existing clients who frequently work with therapeutic area. Ensure Salesforce (and other relevant databases are updated) data are reliable accurate and available to financial and operational colleagues for business decision making. Interact with Project Managers Scientific Operations and Scheduling teams to identify the dates for study initiation advise on prioritisation and assist with rescheduling studies as needed. Work with Business Development to ensure client requests are adequately qualified. Work with Business Development to ensure all appropriate legal documents (MSA CDA MTA etc) are in place in the required timeframe. Assist with client visits including giving company tours and presentations.Qualifications: Education: Bachelors degree (B.A / ) or equivalent in science business or marketing related discipline. Experience in customer service laboratory or related experience. Experience in a contract research and/or pharmaceutical setting preferred. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Other: Capable of working with a minimum of supervision able to handle multiple tasks and effectively prioritise based on departmental goals. Strong communication and interpersonal skills. Organisational skills and attention to detail required. Proficient in word processing spreadsheet and database software. Ability to work effectively and efficiently to meet deadlines. Understanding of business/sales process required.What we offer you:A very comprehensive benefits package from day one including a generous pension contribution private medical BONUS and moreGlobal opportunities and strong career progression.Personal development and skills enrichment as one of our key focuses.To be able make a difference to health and well being of people.Flexible working opportunities.About DiscoveryDiscovery from Charles River is industry-proven in the successful development of novel therapies with over 350patents and 80preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists our comprehensive integrated portfolio employs the latest technology and platforms to provide chemistry biology and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND. Our client-focused collaborative approach creates true partnerships that anticipate challenges overcome obstacles and move us forward together on the journey of getting new drugs to market.About Charles RiverCharles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services both Good Laboratory Practice (GLP) and non-GLP to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model which reduces their costs enhances their productivity and effectiveness to increase speed to market.With over 20000 employees within 110 facilities in over 20 countries around the globe we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our clients unique challenges. Our client base includes global pharmaceutical companies biotechnology companies government agencies and hospitals and academic institutions around the world.At Charles River we are passionate about our role in improving the quality of peoples lives. Our mission our excellent science and our strong sense of purpose guide us in all that we do and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.At Charles River Laboratories we recognize and recruit all talent. We are a company committed to fostering a sense of belonging and work daily in this direction.Required Experience:Manager Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full Time Experience: years Vacancy: 1