Lettings Advisor

The vacancyLocation: Tewkesbury, GL20 8NDContract: Permanent, Full-time, 37.5 hours per week, Monday-FridayWorkstyle: Roaming - a mix of working from home and officeClosing Date: Sunday 30 November 2025 Are you passionate about providing customer service that you'd be delighted to receive yourself? Do you enjoy building relationships and getting to know people? If so, then you belong at BromfordOur lettings team manages the effective day-to-day delivery of lettings across the business. As part of the team, you'll work closely with colleagues and local authorities to ensure fair and timely allocation of properties.You'll guide new customers through the lettings process, ensuring that all records are accurate, and follow our policies and procedures. You will ensure the accurate set up of tenancies and completion of relevant pre-tenancy checks, collaborating with our empty homes team to minimise void time. And you'll maintain and manage property shortlists according to Bromford's and local authority, ensuring a fair and transparent process.The caseload is diverse, comprising a mix of straightforward cases and more complex situations, ensuring a dynamic and varied workload every day. While you'll help us meet key performance goals, the most rewarding part of this role is seeing people and families manage their own homes, where they can build brighter futures and thrive.What we're looking for: Customer focussed experience: you've previously worked in a customer-facing role. While experience in housing or lettings is a plus, a passion for customer service is most important Strong communication skills: You communicate warmly and effectively with both colleagues and customers. Resilience and adaptability: You can stay positive, proactive and composed when handling varied and sometimes challenging situations. Organisational skills: You can prioritise and manage your workload efficiently. Enthusiasm for the role: You're committed to helping customers find the right home where they can thrive. Team player: You thrive in a high performing team, helping us meet our KPIs while letting homes fairly and transparently, in line with our policies. Tech-savvy: Strong IT skills, keen attention to detail, and an excellent work ethic are essential. A great ambassador: You embody Bromford's DNA and positively represent our values.By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive. You'll be based in our Tewkesbury office with regular home working available. A basic DBS check is required.Apply by Sunday, 30 November 2025. Interviews will be held at our Shannon Way office, Tewkesbury.Apply now. This vacancy is subject to an earlier closing date depending on the volume of applications.About usWe're part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.But we're only just getting started.Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future.With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/).We're a place for people determined to make a difference.Bromford. A place to make your own.Diversity StatementWe are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.Great Place To Work CertifiedBromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.