Junior Entry level IT service desk analyst

3 weeks ago


Colchester, United Kingdom ALTERED RESOURCING LTD Full time

Junior entry level 1st Line IT Service Desk Analyst Location: North-East EssexAre you looking for your first role in IT? Want to work somewhere you can grow & great training?An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer.This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation.They are looking for someone who is reliable, has a great attitude and a passion for IT.They are also looking for someone who has good communication and problem-solving skills.They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team.Responsibilities   1st line IT supportInvestigating & troubleshooting IT problemsLogging calls within the ticketing softwareRecording solutions within the systemMaximising the effectiveness of the systemEscalating tickets when necessaryMeeting targets & deadlinesProviding desktop support What they want to see from you: Desire to learnInterest in ITTeam playerConfidence to answer phone calls and deal with tickets on the system Please apply or contact Altered Resourcing for more info. ...



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