Airfreight Coordinator

Powered by industry-leading Metro technology, Metro Global deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.

Metro seeks an Airfreight Coordinator to join our Airfreight team in Heathrow.

Key Responsibilities

• Develop and build relationships to ensure a high level of customer service is provided to clients.
• Build strong working relationships with suppliers, airlines & overseas partners/agents.
• Input and check costs and sales, securing payment where no credit is in place.
• Communicate effectively with operations colleagues.
• Create and maintain customer standard operating procedures.
• Communication with overseas agents and clients is clear precise and effective.
• Accurate & timely reporting to department Manager.
• Take ownership of own training and development so as to continuously improve and develop, including training new starters where required.
• Take ownership and accountability to deliver operational excellence.
• Ensure that a ‘customer is king’ ethos is applied at all times.
• Respond to all communications within the hour.
• Promptly and efficiently communicate any issues, queries and concerns to the department supervisor and manager without delay.
• A 'no = escalate = yes' methodology is followed.
• A ‘can do’ attitude is applied with all communications.
• Metro's policies are followed at all times unless otherwise agreed by management.

Key Performance Areas

• Response to clients is timely and accurate
• Accurate and timely creation and issuance of deliveries and documentation
• Airline storage is never incurred for Metro's account.
• Freighting / Rating accuracy and timing meets the company policies
• Purchase Queries are responded to within the company policy time frames
• Costs and Sales are known, controlled and managed
• Operational Reports and followed and anomalies escalated
• Country specific requirements observed and applied

General Skills

• Industry and operational knowledge of Airfreight - inbound, outbound, and cross trade
• Able to cope and accustomed to working under pressure to meet fixed deadlines
• Strong numerical and commercial skills
• Excellent written and verbal communication skills
• Excellent attention to detail
• Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office) (Cargowise – preferable)
• Proactive, team worker with excellent time management and organisation skills
• Enthusiastic, flexible, and self-motivated
• May be required to work some overtime and/or be flexible in start/finish times (during busier times)