IT Service Desk Apprentice

3 weeks ago


Bristol, United Kingdom QA Full time

Employer description: Osborne Clarke is an international legal practice with the goal to help clients and people succeed in tomorrow’s world. In a business environment that’s facing new digital, economic, political and environmental challenges, Osborne Clarke help clients to gain a competitive advantage by providing commercially focused insights and legal services. The company has been around for over 250 years and have a presence across Europe, Asia and the US. Within core sectors, clients range from market leaders to fast-growth companies. Overview: Osborne Clarke are looking for an IT Service Desk Apprentice, supporting their development to manage the resolution of computer software and hardware problems and assist in the maintenance of the systems and processes through providing  telephone, email and remote support to global users of the IT systems at Osborne Clarke and providing client site support when required. We offer a level 3 qualification (Microsoft Azure Cloud Support Specialist Level 3) spanning 17 months, along with a number of other opportunities to learn and develop in your career. Responsibilities: Provide telephone, email and remote access support to users of IT systems across multiple international sites within established and strict SLA's & KPI'sTake part in the resourcing of the Guru Bar – IT's user facing...



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