Lighting Service technician

2 weeks ago

London, United Kingdom Prospero Integrated Full time

Key Duties and Responsibilities

  • To undertake proactive and reactive service visits for fault finding and maintenance of equipment at clients' premises.
  • Lead and supervise large-scale lighting equipment services.
  • Carry out on-site repairs and bench repairs of client equipment as appropriate.
  • Timely and accurate reporting for all site visits, service, maintenance, and repair work carried out including advice for remedial and/or advisory work.
  • Provide telephone and online support in answering technical questions for equipment and systems.
  • Participate in the call-out rota to facilitate out-of-hours support to our contracted clients.
  • Be proactive in suggesting new methods and techniques to improve servicing accuracy and efficiency.
  • Ensure two-way communication with Systems Design and other Installations to feedback on successes and failures, enabling serviceable and maintainable projects to be continually delivered.
  • To ensure all equipment is serviced in a manner that complies with all safety and other electrical legislation.
  • Ensure that current Health and safety guidelines and policies are always adhered to.
  • Work with and alongside the Installations Team to plan and carry out commissioning/programming of new installations projects in the role of Tech Buddy with the intent to ensure efficient and effective handover to Tech Service for continued SLA support post-installation.
  • To follow procedures as always laid out by the Tech Service Manager and WL as a whole.
  • To liaise with account handlers on the feasibility and availability of replacement equipment for hire to our service customers.
  • Assist colleagues with general warehouse duties including the assistance of other departments/divisions of WL.
  • Physically able to lift approx. 10kg, climb stairs and ladders work at height and raise arms above the head. Squatting, and kneeling on the floor for low-level work are also required.
  • Travel to the site (in Central London and other UK locations) via public transport including transport of tool cases and equipment to the site. (Approx weight of tool case: 15kg).
  • Other lifting may be required with associated assistance/lifting aids.

Technical Skills

  • An extensive operational and technical knowledge of lighting systems and lighting control equipment is essential along with a demonstrable ability to apply this knowledge. This includes but is not limited to Moving Lights and LED fixtures, Lighting Consoles, Followspots, Installed and touring Dimmers, Smoke and FX, and Processors.
  • A solid understanding of DMX & associated network control Systems.
  • A good understanding of AMX/DALI Lighting control systems would be an advantage.
  • An ability to program/reprogram lighting consoles to meet customer specifications.
  • Excellent fault-finding skills and an ability to think laterally.
  • Good use and understanding of test equipment and tools.
  • Good soldering skills
  • Strong customer focus and understanding of the sensitivities of working on a client's site.
  • BS7909 or other electrical qualifications an advantage.
  • Experience in Portable Appliance Testing/ISITEE desirable.
  • Ability to work at height.
  • Current PASMA, IPAF and ECS cards desirable

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