M&E Manager

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom CBRE-2 Full time
M&E Manager

Job ID 188119

Posted 23-Oct-2024

Service line GWS Segment

Role type Full-time

Areas of Interest Engineering/Maintenance

Location(s) Cambridge - England - United Kingdom of Great Britain and Northern Ireland

Job Title: M&E Manager

Role Purpose
M&E Manager responsible for management of all Mechanical, Electrical, and Plumbing related reactive and chargeable works within a healthcare environment. 

The M&E Manager will be expected to Manage him or herself with all aspects of operational, compliance and budgetary process within the Trusts Contract. In general, his/her responsibilities will be to carry out efficient running of the Engineering Team, Reactive and Planned Maintenance and associated functions.

This is a key appointment within the Business Unit and will require the individual to be a Strong Leader and have clear understanding of all financial and operational procedures relevant to the M&E Manager role. His/Her responsibilities within the operation; must have the ability to communicate to the users on all aspects of problems/complaints associated with the operational management function, ensuring compliance with CBRE processes and procedures at all times; this will include compliance with the Helpdesk Procedure, Financial Procedure and H&S Procedures.

Key Responsibilities 
  • Line Management responsibility for the Engineering Team and/or Operational Support Team to include Statutory Compliance and Planned & Reactive Maintenance
  • Responsible for overseeing and managing all aspects of HR and recruitment pertaining to the Engineering and/or Operational Support Team Employees and Vacancies
  • Ensuring that SLAs and KPIs are achieved for operational delivery for both Reactive and Planned Maintenance activities
  • Management of the supply chain - including sub-contractors and suppliers
  • Attending Weekly and Monthly CBRE and Client meetings
  • To provide technical and operational support and advice to the engineering & operational team
  • To manage and submit monthly report and compliance information to the Account Manager/Director
  • To support the Account Manager/Director
  • Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support
  • Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplines
  • To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard
  • Resolving escalations from the Helpdesk and the client within reasonable time; ensuring solutions are implemented quickly and effectively
  • Ensuring planned maintenance services are scheduled and completed on time
  • Ensuring that compliance documents; contract and HTM logbooks are fully up to date and audit ready
  • Ensuring that all external portals for contract information are regularly updated according to work completion
  • Managing client/end user escalations and queries
  • Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain
  • Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed
  • To provide support outside of normal working hours in the case of call out/escalation from the shift team, client and/or NHS Trust staff
  • To co-ordinate and manage the maintenance and uptime of MTHW and Steam Boilers for site; ensuring any changes in services are communicated to all stakeholders with immediate effect
  • Resolving technical issues on site by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance
  • Recruitment of staff for vacancies in line with operational budgets and company recruitment policies
  • Financial responsibility for WIP; resolving queries with call outs made to sub-contractors, consumable spend, comprehensive spend, identifying chargeable works
  • Generation of extra works through site walk arounds and communication with engineers, helpdesk and sub-contractors
  • Ensuring eLearning is completed and fully up to date for yourself and your team
  • Identifying succession within the existing team; ensuring that development and mentoring are implemented
  • Reviewing, maintaining and scheduling role and business specific training for yourself and your direct reports 
  • Assisting the Lead Contract Support with unapproved and unposted PO Reports weekly and resolve in a timely manner
  • Aid Account Manager/Director in Forecast Document updates monthly 
  • Answer calls and emails in a professional and timely manner
  • Manage holiday, sickness, maintaining the correct and required staff level within the building
  • Maintain people records such as new starters, leavers and any changes in staff
  • Attend and participate in any relevant training courses
  • Management of Concept System and reporting
  • Collate team timesheets and expenses weekly
  • Attend and actively participate in weekly Webquote meeting with Account Manager/Director and Customer
  • Webquote management / raise Extra Works jobs in a timely manner 
  • Completion of Extra Works Margin Rec Report monthly for the Finance and Contract Support Lead
  • System Housekeeping (including but not limited to Webquote, Dynamics, Concept, 4Sight)
  • Ensure the delivery of high Customer Service Standards
  • Working within the CBRE team on the account to ensure the collaborative development of the business, effective team working, and support to colleagues
  • Ensure appropriate control systems to ensure policy and contractual commitments (KPIs) are met. 
  • Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts
  • Promoting and maintaining the core values and behaviours of CBRE
  • Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training and assessment
  • Ensuring business policies and processes are effectively communicated, and implemented within the Team. 
  • Reporting to a CBRE Account Manager/Director 
  • Accountability to the CBRE functional heads, as appropriate
  • Ensuring staff compliance with policy and procedures
  • To conduct regular reviews of procedures making recommendations for improvement with appropriate working practices
  • Communicate effectively and build/maintain relationships at all levels with internal and external customers
  • Liaise and keep informed the senior management on all aspects of contract problems and regularly update on all financial issues. Inclusive of; Consumable Spend nearing budgets, Issues with margins, Aged WIP that won't be Billed etc 
  • Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Hazard Reports, training & competency records, PPE, toolbox talks
  • Ensure use of Preferred Suppliers is maximised and best practice "better buying" is in place
  • Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations
  • Maintain CBRE notice boards on site. 


Person Specification/Requirements 
  • Strong understanding and experience of a technical disciplne in Electrical, Mechanical, Plumbing. or Heating and Ventilation systems
  • Demonstrable experience within a similar management position
  • Healthcare and HTM experience advantageous
  • Previous experience of Concept CAFM System desirable
  • Advanced Computer literacy with Microsoft Excel and Microsoft Office or equivalent
  • ILM 2 Certificate or Similar 
  • Minimum requirement for C&G Level 3 Mechanical/Electrical discipline qualification
  • BOAS Cat 2 Qualification advantageous
  • HTM relevant AP Qualifications desirable
  • Ability to lead from the front in times of critical events on site
  • Strong organisational and communication skills with the ability to priorities workloads
  • Ability to work under pressure whilst remaining calm clear thinking and be able to deliver the required services to the client within given time constraint
  • Diligent and pro-active
  • Ability to prioritise and act on own initiative
  • Excellent organisational skills and exceptional attention to detail
  • A flexible approach to work with a willingness to travel would be essential

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