Technical Support Manager
3 weeks ago
A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.
About us:
Loftware is the world’s largest cloud-based Enterprise Labeling and Artwork Management provider, offering an end-to-end labeling solution platform for companies of all sizes. Maintaining a global presence with offices in US, UK, Germany, Slovenia, China, and Singapore, Loftware boasts over 35 years of expertise in solving labeling challenges. We help companies improve accuracy, traceability and compliance while improving the quality, speed, and efficiency of their labeling.
We are looking for a Technical Support Manager to join our global Technical Support team. This person can be located in EMEA or APAC.
Role Description:
Qualified candidates are experts in technical support with a demonstrated knack for building rapport with our customers, managing a high performing team, and ensuring direct reports provide highest levels of customer satisfaction. You develop and maintain leading product expertise within your team, move fluidly between various tools and channels, and find the best solutions possible for our customers. You enjoy speaking with customers, managing escalations, and take pride in customer-facing work. You set the tone, energy and professionalism for your team through leading by example.
Position reports to: Director, Technical Support, Global
Position requires you to manage other employees: yes
Responsibilities:
- Lead a team of Technical Support Engineers who work with our customers to resolve customer issues.
- Consistently coach and provide actionable feedback to promote career development while maintaining support standards.
- Ensure individual and team goals are met.
- Assist with navigating resolutions to challenging incidents and customer escalations.
- Participate in the hiring and onboarding process to continue growing the support team.
- Serve as a thought leader, customer advocate and partner to your team and customers.
- Cultivate a culture of engagement, ongoing learning, and high performance.
- Collaborate with other departments to optimize systems, processes, and customer solutions.
- Train and coach the team to improve soft and hard skills.
- Excellent hiring skills - ability to source, hire, and build out your team.
Required Qualifications:
- 2+ years experience leading customer support teams in the tech or SaaS space.
- 5+ years of customer support leadership or technical support leadership.
- Experience hiring and training new employees. Successful track record hitting and maintaining ambitious metrics.
- Supports a culture that celebrates wins, encourages autonomy, ownership, and transparency.
Soft Skills:
- Strong leadership, problem-solving, and decision-making skills.
- Independent thinker with the ability to perform under pressure.
- Strong verbal, presentation, and written communication skills for both technical and non-technical audiences.
Why join us?
Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
- This is an excellent opportunity to be part of a team helping to evolve our solutions for different cloud platforms as well as expand your skills in the cloud.
- Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
- We use the power of the global team.
- We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development
-
Technical Support Engineer
2 weeks ago
Liverpool, United Kingdom Rise Technical Full timeNetwork Engineer (Telecoms) Liverpool (Office-based)£40,000 to £50,000 DOE Are you a Telecoms engineer who is looking to develop your skills and work in a role that offers progression to Senior & Management positions? On offer is an excellent opportunity for a Network Engineer with telecoms experience looking to join an industry-leading company in a role...
-
Technical Support Engineer
2 weeks ago
Liverpool, United Kingdom Rise Technical Recruitment Ltd Full timeNetwork Engineer (Telecoms)Liverpool (Office-based)£40,000 to £50,000 DOE Are you a Telecoms engineer who is looking to develop your skills and work in a role that offers progression to Senior & Management positions?On offer is an excellent opportunity for a Network Engineer with telecoms experience looking to join an industry-leading company in a role...
-
Technical Support Engineer
2 weeks ago
Liverpool, United Kingdom Rise Technical Recruitment Limited Full timeNetwork Engineer (Telecoms) Liverpool (Office-based) £40,000 to £50,000 DOE Are you a Telecoms engineer who is looking to develop your skills and work in a role that offers progression to Senior & Management positions? On offer is an excellent opportunity for a Network Engineer with telecoms experience looking to join an industry-leading company in a...
-
Technical Integrity Engineering Manager
5 days ago
Liverpool, United Kingdom 2gether Support Solutions Full time €50,000 - €55,000We are looking for a Technical Engineering Manager to join our team on a full-time, permanent basis. In this role, you will collaborate with the Associate Director of Estates to ensure compliance with regulations and implement high engineering standards. You will have a strong technical background with in-depth knowledge and expertise in the relevant...
-
Technical Support Manager Electrical
6 days ago
Liverpool, United Kingdom Liverpool John Moores University Full timeThe Faculty of Arts, Professional and Social Studies has five successful and dynamic schools: Liverpool Screen School; Liverpool School of Art and Design' School of Education; School of Humanities and Social Science and the School of Justice Studies. We are looking for a talented technical manager to lead on technical operations across our creative and...
-
Customer Technical Support Manager
3 weeks ago
Liverpool, United Kingdom UNITED CAPS Full timeFor our Sales & Marketing Department, we are recruiting our Customer Technical Support Manager (CST Manager) to provide technical support for our customers, local sales team and the other internal stakeholders (Plants).Reporting to the Head of CTS, the CST Manager based in the UK will be responsible for:Maintain the relationship with customers with high...
-
Technical Support Manager
2 weeks ago
Liverpool, United Kingdom Liverpool John Moores University Full timeThe Faculty of Arts, Professional and Social Studies has five successful and dynamic schools: Liverpool Screen School; Liverpool School of Art and Design’ School of Education; School of Humanities and Social Science and the School of Justice Studies. We are looking for a talented technical manager to lead on technical operations across our creative and...
-
Technical Support Manager
6 days ago
Liverpool, United Kingdom Liverpool John Moores University Full timeThe Faculty of Arts, Professional and Social Studies has five successful and dynamic schools: Liverpool Screen School; Liverpool School of Art and Design' School of Education; School of Humanities and Social Science and the School of Justice Studies. We are looking for a talented technical manager to lead on technical operations across our creative and...
-
Technical Support Manager
2 weeks ago
Liverpool, United Kingdom Liverpool John Moores University Full timeThe Faculty of Arts, Professional and Social Studies has five successful and dynamic schools: Liverpool Screen School; Liverpool School of Art and Design' School of Education; School of Humanities and Social Science and the School of Justice Studies. We are looking for a talented technical manager to lead on technical operations across our creative and...
-
Technical Support Analyst
1 week ago
Liverpool, Liverpool, United Kingdom Opus Recruitment Solutions Full timeTechnical Support Analyst - 3 months - Liverpool A client of mine based in Liverpool is looking for a Technical Support Analyst on a 3 month engagement with a possibility to extend. Support and engage with local and wider teams to continuously improve the environment to ensure the delivery of a good customer service experience. They are offering up to £230...
-
AS400 Technical Support
1 month ago
Liverpool, United Kingdom Proactive Appointments Full timeAS400 Technical Support Hybrid Our client, a leading, family run UK organisation have an exciting opportunity for an AS400 Technical Support professional to join on a permanent basis in one of 2 new roles based at their locations in the Liverpool area. This role requires a hands on background with AS400/iSeries but also an awareness or experience of...
-
Technical Sales Support
2 weeks ago
Liverpool, United Kingdom Allied Healthcare Full timeExciting Opportunity in Technical Sales Support! Are you ready to leverage your technical expertise and sales acumen in a dynamic environment? Our esteemed client located in the vibrant city of Liverpool, is seeking a talented Technical Sales Support professional to join their innovative team. Key Responsibilities: Provide technical support to sales teams...
-
Technical Sales Support
2 weeks ago
Liverpool, United Kingdom Silven Recruitment Limited Full timeRole: Technical Sales Support Location: Liverpool Do you ever feel like your job is a bit stagnant, but you’re trapped by your experience? If you’re working in food manufacturing, in NPD (or even technical!), and you’d like a move into the commercial side, then this could be for you. I’m working with a company who make a super interesting...
-
Technical Support Advisor
1 month ago
Liverpool, United Kingdom Hyperloop Recruitment Full timeTechnical Support Advisor Remote £25,000 Remote | Competitive Salary | Pension | Flexible Hours Customer Service | Technical Knowledge | Troubleshooting The Client My client is a rapidly growing SaaS startup based in the NW, after continuous growth the past few years they are looking to add a Technical Support Agent to the internal Customer Success...
-
Technical Data Support
3 weeks ago
Liverpool, United Kingdom Proactive Appointments Limited Full timeAS400 Technical Support Hybrid Our client, a leading, family run UK organisation have an exciting opportunity for an AS400 Technical Support professional to join on a permanent basis in one of 2 new roles based at their locations in the Liverpool area.
-
Technical Support Officer
4 weeks ago
Liverpool, United Kingdom Environment Agency Full timeNumber of jobs available 1- 1 - Region 1- North West - City/Town 1- Liverpool - Building/Site 1- Various - Grade 1- Staff Grade 3 - Post Type 1- Permanent - Working Pattern 1- Full Time - Role Type 1- Administration / Corporate Support - Salary Minimum 1- £27,245 - Job description 1- We have a fantastic opportunity for an experienced and motivated Technical...
-
AS400 Technical Support
1 month ago
Liverpool, United Kingdom Proactive Appointments Limited Full timeAS400 Technical SupportHybridOur client, a leading, family run UK organisation have an exciting opportunity for an AS400 Technical Support professional to join on a permanent basis in one of 2 new roles based at their locations in the Liverpool area. This role requires a hands on background with AS400/iSeries but also an awareness or experience of general IT...
-
AS400 Technical Support
3 days ago
Liverpool, United Kingdom Proactive Appointments Limited Full timeAS400 Technical SupportHybridOur client, a leading, family run UK organisation have an exciting opportunity for an AS400 Technical Support professional to join on a permanent basis in one of 2 new roles based at their locations in the Liverpool area. This role requires a hands on background with AS400/iSeries but also an awareness or experience of general IT...
-
AS400 Technical Support
4 weeks ago
Liverpool, United Kingdom Proactive Appointments Limited Full timeAS400 Technical SupportHybridOur client, a leading, family run UK organisation have an exciting opportunity for an AS400 Technical Support professional to join on a permanent basis in one of 2 new roles based at their locations in the Liverpool area. This role requires a hands on background with AS400/iSeries but also an awareness or experience of general IT...
-
AS400 Technical Support
4 weeks ago
Liverpool, United Kingdom Proactive Appointments Limited Full timeAS400 Technical Support Hybrid Our client, a leading, family run UK organisation have an exciting opportunity for an AS400 Technical Support professional to join on a permanent basis in one of 2 new roles based at their locations in the Liverpool area. This role requires a hands on background with AS400/iSeries but also an awareness or experience of...