IT Support Apprentice

2 weeks ago

Heywood, United Kingdom QA Ltd Full time

We at HARTMANN channel our clinical and medical expertise into solutions that always serve one central purpose: to improve the lives and work of medical professionals and patients. HARTMANN has more than 10,000 employees worldwide. Colleagues from 90 countries work for us. We operate with our own sites in over 35 countries, while our products are used by people in over 130 countries. Wherever we are, people are always at the centre of how we work together. This commitment is also reflected in our contribution to improving people's health.

Summary of job:

Responsible for 1st level Infrastructure support and services within Global IT consisting of several countries.

This position works closely with other IT departments for problem resolution.

It is responsible for maintaining service level agreements set by the organization for IT problem resolution.

Responsibilities:

  • Install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment
  • Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames
  • Implementation/Installation and administration/maintenance of IT services with focus on availability, reliability and manageability following Paul Hartmann IT standard processes in coordination with responsible IT management
  • Active contribution to Service Desk Team activities where required and to KB (create documentation where required)
  • Provide support to external customers who use Hartmann’s digital applications
  • Ensure standards of infrastructure hardware and software
  • Support implementation of new and/or improved IT processes following Paul Hartmann IT standards
  • Identify, analyse and repair equipment failures, order and replace parts/material as needed

Important competencies required:

  • Derive action and achieve results
  • Cross functional and international collaboration
  • Communicate effectively and efficiently
  • Find solutions and take decisions
  • Learning agility and self reflection

Entry requirements:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Benefits:

  • Flexible working (core office working days are Wednesday & Thursday)
  • Team outings
  • Further apprenticeship progression opportunities available upon completion of apprenticeship.
  • 25 days holiday

Future prospects: 

  • 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now

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