B3 Workplace Operations Manager

DescriptionDo you have strong leadership experience Are you focused on creating safe and supportive workplaces If so this could be the perfect role for you.This is an exciting opportunity for a Workplace Operations Manager within Social Security Scotland. The Workplace Operations Manager will lead the Workplace Function in Dundee which is responsible for the overall operational facility management of our two central buildings in Dundee including our Head Office.This is a customer focused role leading the Workplace Team based in Dundee delivering various workplace services including reception accommodation distribution and travel services. There is also a requirement to define and develop services aligned to customer needs.This role is office based with a minimum of being on site 4 days a week with the opportunity to work from home 1 day a week depending on customer demand. Occasional travel to Glasgow will be required. The position will report to the Operations Lead.ResponsibilitiesResponsibilitiesLine manage the Workplace Team Manager (B2) and countersigning manager for Workplace Coordinator (B1); ensuring people policies are being applied to support performance and capability of the team in delivering a customer centred service;Lead operational facility management activity to ensure effective maintenance to ensure a safe work environment; collaborating with others to achieve strategic facility management objectives;Lead workplace activity across our Dundee estate ensuring compliance with statutory requirements and standards; additionally managing an assurance framework to support adherence to compliance requirements;Lead procurement activity of the workplace function alongside the other Glasgow based Workplace Operations Manager aligned with organisational procurement policies; establishing contractual arrangements that enable and deliver a customer centred workplace service;Lead the financial administration of the Dundee workplace function; ensuring budgets are prepared and managed in adherence to organisational policies to deliver the workplace service;Lead business continuity and risk management activity of the workplace service ensuring that services remain resilient and available;Establish and maintain effective relationships to understand short medium and long-term service requirements; shaping the direction of workplace function to support the organisations strategic objectives;Responsible for embedding the workplace operating model and service development principles; while ensuring that service is delivered aligned with established performance standards;Support the Operations Lead in their role.QualificationsQualificationsApplicants should either hold an IWFM (Institute for Workplace and Facility Management) Level 4 qualification or be willing to work towards this.Success ProfilesWe use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.For this role the following Success Profiles Elements will be tested:ExperienceExperience of leading a multi-functional team.Experience of managing customer relationships with internal and external stakeholders.Behaviours:Leadership (Level 3)Managing a quality service (Level 3)Making Effective Decisions (Level 3)Delivering at Pace (Level 3)You can find out more about Success Profiles Behaviours here:Success Profiles - Civil Service Behaviours ()How to applyApply online you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the experience and behaviours listed in the Success Profile above.If invited for further assessment this will consist of an interview and presentation.We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.Information SessionWe are holding a candidate information session to provide you with information about the application and interview process as well as further information on the role and team. The session will be held on Wednesday 24th September 11.00 - 12.00.Please join the meeting by using the following link:Information Session - B3 Operations ManagerExpected Timeline (subject to change)Sift w/c 6th October 2025Interview w/c 27th October 2025Location In person in DundeeReserve ListIn the event that there are more successful candidates than posts available a reserve list will be kept for up to 9 months.About usSocial Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.As part of theUK Civil Service we uphold theCivil Service Nationality Rules.Working patternOur standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices.This role is office based with a minimum of being on site 4 days a week with the opportunity to work from home 1 day a week depending on customer demand. Occasional travel to Glasgow will be required.Equality StatementSocial Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at. Find out more about our commitment todiversity and how we offer and supportrecruitment adjustments for anyone who needs them.Further informationThis role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.Find out more about our organisation what we offer staff members and how to apply on our Careers Website.Read our Candidate Guidefor further information on our recruitment and application processes.The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher band or grade.If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via .Apply before 23:55 on Tuesday 30th September 2025.Contact Name - Cath MacKayContact e-mail - @Required Experience:Manager Key Skills Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management Employment Type : Full Time Experience: years Vacancy: 1