Front of House Manager

1 week ago


RossonWye, United Kingdom The New Inn Full time

If you are a hospitality leader who is dynamic, flexible, quick-thinking, and looking to provide a fantastic customer experience, complementing our existing award-winning reputation, then this role could be for you.

We are seeking a driven and enthusiastic individual to join our busy team as Front of House Manager. Our stunning 16th-century coaching inn, situated in the rural countryside of Herefordshire, offers a stylish yet relaxed environment for guests.

We have a 35-cover restaurant, a bar, three stunning en-suite bedrooms, and beautiful gardens.

Responsibilities include :-

  • Manage and oversee all aspects of the bar and front of house operation including reservations for the restaurant and accommodation, staff, rotas, inventory management, stock control, and customer service
  • Recruit, train, and manage front of house, housekeeping, and bar staff
  • Create and maintain a welcoming experience of the highest standard for all customers and visitors
  • Work closely with the Head Chef and kitchen team to ensure all customers are served in a timely manner, and all orders are accurate
  • Ability to advise and offer recommendations to customers about the pairing of wine with dishes
  • Manage stock and complete regular stocktakes, working closely with the finance team
  • Review and manage contracts with external suppliers including laundry, POS system, reservation software provider
  • Be proactive in identifying areas for improvement for customers, staff, and the business as a whole
  • Work closely with the marketing team to plan and implement promotional activity
  • Ensure compliance with Health & Safety and licensing regulations

Key attributes

  • Professional
  • Dynamic
  • Ability to remain calm in sometimes challenging situations
  • Customer focused
  • Proven leadership skills
  • Excellent communication and interpersonal skills
  • Willing to work as part of a team
  • Attention to detail

AMRT1_UKCT


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