Credit Controller

2 weeks ago

Bracknell, United Kingdom Page Personnel Finance Full time

This job provides opportunity to work within the EMEAEMEA region within collections. Our client is looking for an experienced credit controller that speaks fluent Dutch.

Client Details

  • Unique service provider within the renewable energy space
  • Large EMEA function based in the Bracknell offices
  • Market leaders in a fast growing market
  • Modern offices and facilities

Description

  • Customer Interaction: Contact customers through various channels, including phone, email, and written correspondence, to discuss outstanding debts, negotiate repayment terms, and establish payment plans.
  • Account Management: Monitor and manage a portfolio of delinquent accounts, tracking and documenting all communications, agreements, and payment activities.
  • Communicate with internal stakeholders, such as sales and customer service teams, to resolve customer issues and ensure timely payment. Negotiation: Negotiate with customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms
  • Documentation: Maintain detailed and accurate records of all collection's activities, ensuring compliance with legal and regulatory requirements. Customer Service: Provide excellent customer service while dealing with customers, answering their questions, and addressing concerns professionally and courteously
  • Escalation: Provide regular updates on collection activities and account status to management.
  • Determine when to escalate delinquent accounts to a higher level of collections or recommend legal actions, as necessary.
  • Identify and escalate high-risk accounts to management for further action.
  • Data Analysis: AnalyzeAnalyze customer accounts to identify trends and payment behaviorsbehaviors, making data-driven decisions to improve collection strategies. Reporting: Generate and analyzeanalyze collection reports to assess the effectiveness of collection efforts and provide regular updates to management.
  • Compliance: Ensure all collection activities adhere to relevant laws, regulations, and company policies, such as the Fair Debt Collection Practices Act (FDCPAFDCPA).
  • Training and Support: May assist in training and mentoring Collection Specialists Level 1, offering guidance on best practices and complex cases.

Profile

  • Strong level of Dutch
  • Experience in credit control or collections
  • Strong attention to detail
  • Great communcationcommuncation skills
  • Ability to problem solve
  • Fast learner

Job Offer

  • CompetitieveCompetitieve base salary
  • HybrdHybrd working model
  • Wide range of other benefits
  • Free parking

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