Correspondence Administrator
2 weeks ago
Your new company
Regulatory organisation based in Manchester city centre are recruiting temporary administrators to join their busy team. They are passionate about improving and exceeding standards in their field, they are looking for like-minded individuals to bring fresh ideas and an enthusiastic attitude to the team.
Your new role
Confident administrators required to provide support to a fast-paced team delivering excellent service whilst handling complaints, with the majority involving written correspondence.
- Taking complaints from members of the public via phone, email or post.
- Dealing with correspondence regarding complaints and the decisions that have been made
- Working to the Data Protection Act
- Drafting letters in a professional manner
- Liaising with internal teams and professional bodies to gather information required for decisions
- Updating computer records in a timely manner
- Accurately logging notes of the progress of cases and actions taken
What you'll need to succeed
- Strong customer service skills with confidence in liaising with various levels and adapting your approach accordingly. To be able to show empathy and manage sensitive situations carefully
- Proven experience in written correspondence
- Experience of the Data Protection Act
- Strong PC literacy including MS Office and data entry
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