Customer Order Processor

2 weeks ago

Feltham, United Kingdom Reed Full time

Coporate distributer of fine chocolates are looking for a customer Order Processor to work from October to deliver a great service to their customers  

Monday - Friday 9.00 - 17.00 

Pay; £14.00 per hour

As the Customer Service Executive, you will be responsible for managing the planning, receipt and action of all orders/queries to lead time. You will manage and assist in raising the profile of the department and be the main point of contact for the Customers in the order, delivery to invoice process.

Reporting to Customer Service and Logistics Manager

Key Responsibilities

  • Order processing
  • Ensure all customer orders are captured and processed (checking stock availability) within the expected timeframe/cut-off/lead time
  • Prioritise and process customers enquiries, via email, phone, or any other communication method to provide our customers with the best brand experience possible
  • Ensure all credit released orders are adjusted to lead time and processed prior to the daily cut off (2PM)
  • Responsible as part of the team for the evolution of the team objectives/procedures by identifying areas for improvement within the role
  • Responsible as part of the team to work toward and maintain Customer service Key Performance Indicators (KPI’s)

Logistics

  • Ensure all issues raised within the 3PL (Warehouse/Transport) Exceptions Report are managed through with the customer and Sales manager
  • Liaise with the logistics partner and internal Logistics team to resolve stock issues to orders
  • Investigate non compliances charges and dispute when possible.
  • Prepare export documentation to facilitate movement of goods

Collaboration with Customers

  • Build relationships with both the Commercial Teams and Supply Chain team to ensure a smooth flow of stock into depots
  • Reports: Monitor Customer service level, report stock shortages, manage product changes with customers, future stock levels, and transport capacity
  • Cost to serve: Support Line Manager to manage supply chain relationships encouraging close collaboration and driving down end to end costs, whilst maintaining high levels of supplier service
  • Visit customers with Sales & Supply Chain team in order to understand requirements, resolve issues and strengthen the customer relationship
  • Drive Collaborative Projects with customers and focus on improving efficiencies within the current way of working whilst maintaining the level of service required.

Qualifications, Knowledge and Experience Required

  • A minimum of 3 years FMCG experience in Supply Chain Customer Service
  • A good understanding of Supply Chain processes (i.e. Order through picking, loading & delivery POD’s) via SAP
  • Should have a good understanding of the Grocery marketplace expectations i.e. should have JS, Tesco customer/Supply Chain experience to manage order frequencies, in order to improve the planning of orders to cash process and timings to month end
  • Needs to have excellent attention to detail, strong PC skills including SAP & Excel
  • Excellent interpersonal and communication skills – able to influence and communicate clearly at all levels

  • Order Processor

    3 months ago

    Feltham, United Kingdom Sheridan Ward Recruitment Full time

    **Related jobs**: **Sales Order Processor**: **Feltham**: **£25k - 30k per year**: **Featured** **More details** **Shortlist +

  • Sales Order Processor

    3 months ago

    Feltham, United Kingdom Sheridan Ward Recruitment Full time

    **Related jobs**: **Sales Order Processor**: **Feltham**: **£28k - 32k per year**: **Featured** **More details** **Shortlist +** **Sales Coordinator**: **Hayes**: **£22k - 24k per year**: **Featured** **More details** **Shortlist +** **Sales Administrator**: **Slough**: **£28k - 35k per year**: **Featured** **More details** **Shortlist +** **Sales...

  • Automotive Invoice

    3 months ago

    Feltham, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Invoice & Claims Processor Vacancy - Heathrow!** - ** Up To £30,000 Basic Salary + Bonus!**: - ** Both 35 Hours & 42.5 Hour Weeks Available Monday - Friday!**: - ** No Weekends**: - ** 22 Days Holiday + Bank Holidays**: - ** Family-Run Company, Close-Knit Working Environment** We are seeking an Invoice & Claims Processor to join our Client's...

  • Customer Service Representative

    1 week ago

    Feltham, Greater London, United Kingdom Reed Full time

    Job Description**Job Title:** Customer Order Processor**Job Summary:** We are seeking a highly organized and detail-oriented Customer Order Processor to join our team at Reed. As a key member of our customer service team, you will be responsible for managing the planning, receipt, and action of all orders and queries to lead time.Key Responsibilities:Order...

  • Vehicle Invoice and Claims Processor

    3 months ago

    Feltham, United Kingdom Hunter Knight Recruitment Ltd Full time

    **HGV Invoice and Claims Processor - Heathrow** Flexible hours to suit you!! Full or part time available. We are currently seeking an Invoice & Claims Administrator to join our motivated team based in Heathrow. **On Target Earnings (OTE) - Up to £33,000** - **Salary - Depending on Experience**: - **42.5 hours per week - Monday - Friday: 07.00 - 16.00...

  • Invoice Processor

    3 months ago

    Feltham, United Kingdom Keltbray Group Full time

    **JOB DETAILS** Department: Plant Reports to: Finance Hours of Work: 40 per week (Mon - Fri 8:00AM - 5:00PM) Type of Contract: Permanent **JOB SUMMARY** They will be responsible for the daily running of Keltbray CPL ledger, including the processing of all invoices, reconciliation of statements and dealing with queries. **JOB...

  • Customer Service Executive

    3 months ago

    Feltham, United Kingdom Nomad Foods Full time

    Overview: Customer Service - order to cash role. Key contacts include Customer Operations planners, Sales, Demand Planning, Finance, Transport providers and Customers. Processing orders across key accounts, liasing with both internal and external stake holders to reach order fulfilment targets. To deliver excellent customer service from planning through to...

  • Customer Service Executive

    2 weeks ago

    Feltham, United Kingdom Parkside Full time

    As the Customer Service Executive, you will be responsible for managing the planning, receipt and action of all orders/queries to lead time. You will manage and assist in raising the profile of the department and be the main point of contact for the Customers in the order, delivery to invoice process. * Ensure all customer orders are captured and...

  • Customer Service Executive

    2 weeks ago

    Feltham, United Kingdom Parkside Full time

    As the Customer Service Executive, you will be responsible for managing the planning, receipt and action of all orders/queries to lead time. You will manage and assist in raising the profile of the department and be the main point of contact for the Customers in the order, delivery to invoice process. * Ensure all customer orders are captured and processed...

  • Customer Service Representative

    3 days ago

    Feltham, Greater London, United Kingdom Parkside Office Professional Full time

    Job Summary:Parkside Office Professional is seeking a highly skilled Customer Service Executive to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring seamless order management processes.Key Responsibilities:Order Management: Ensure all customer orders are accurately...

  • Customer Service Representative

    3 days ago

    Feltham, Greater London, United Kingdom Parkside Office Professional Full time

    Job Summary:Parkside Office Professional is seeking a highly skilled Customer Service Executive to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring seamless order management processes.Key Responsibilities:Order Management: Ensure all customer orders are accurately...

  • Customer Service Coordinator

    5 days ago

    Feltham, Greater London, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Reed. As a key member of our customer service team, you will be responsible for managing the planning, receipt, and action of all orders and queries to lead time.Key ResponsibilitiesOrder Processing: Ensure all customer orders are captured and...

  • Customer Service Executive

    2 weeks ago

    Feltham, United Kingdom Parkside Office Professional Full time

    My client is seeking a Customer Service Exceutive to join their team ASAP. As the Customer Service Executive, you will be responsible for managing the planning, receipt and action of all orders/queries to lead time. You will manage and assist in raising the profile of the department and be the main point of contact for the Customers in the order, delivery...

  • Customer Service Coordinator

    2 days ago

    Feltham, Greater London, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Reed. As a key member of our customer service team, you will be responsible for managing the planning, receipt, and action of all orders and queries to lead time.Key ResponsibilitiesOrder Processing: Ensure all customer orders are captured and...

  • Customer Service Coordinator

    2 days ago

    Feltham, Greater London, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Reed. As a key member of our customer service team, you will be responsible for managing the planning, receipt, and action of all orders and queries to lead time.Key ResponsibilitiesOrder Processing: Ensure all customer orders are captured and...

  • Logistics Customer Coordinator

    3 months ago

    Feltham, United Kingdom Sheridan Ward Recruitment Full time

    Feltham Administration £29k - 32k per year Full time / Permanent Job description Logistics Customer Coordinator £29,000 - £32,000 We are delighted to be working closely with a brilliant company based in Feltham, they are looking forward to bringing on board a new Logistics Customer Coordinator! They are looking for someone who has order processing...

  • Customer Operations Planner

    3 months ago

    Feltham, United Kingdom Nomad Foods Full time

    Overview: Due to the increase in collaborative planning with our top customers, the Customer Operations Planner role has arisen. This role is intended to bridge the gap between the Birds Eye and customer Supply Chain Teams. This role is to build a collaborative relationship with the customer ensuring aligned forecasts and is a point of contact for any supply...

  • Customer Service Advisor

    3 months ago

    Feltham, United Kingdom Engage Recruitment Full time

    **Engage Recruitment** are seeking a **Client Services Administrator **based in **Feltham**. We are looking for a dedicated and enthusiastic individual to join their lively and driven team, with a focus on providing a world-class customer experience. **Job brief** Administrator responsibilities include supporting all supply chain procedures, from...

  • Warehouse and Customer Service Associate

    6 days ago

    Feltham, Greater London, United Kingdom Williams Trade Supplies Careers Full time

    Job Summary:We are seeking a highly skilled and motivated Branch Assistant to join our team at Williams Trade Supplies Careers. As a Branch Assistant, you will play a vital role in providing exceptional customer service, managing the trade counter, and assisting with warehouse duties.Key Responsibilities:Serve Customers: Provide excellent customer service on...

  • Ecommerce Customer Service Executive

    1 week ago

    Feltham, United Kingdom Reed Full time

    Coporate distributer of fine chocolates are looking for a Customer Service Executive to work from October to Easter to deliver a great service to their customers   Monday - Friday Hours 9.00 - 17.00  Pay; £15.00 per hour As the Ecommerce Customer Service Executive, you will be the primary point of contact for all customers and provide an outstanding...