ServiceNow Developer BA

Role Title: ServiceNow Business Analyst

Location: Knutsford

We are actively looking to secure a ServiceNow Business Analyst to join Experis as one of our expert consultants, delivering services to our clients.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

The Role:

Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform.

Key Responsibilities:

• Understand the current "as is processes"
• Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes
• Leading various ITSM customer working and focus groups to solicit requirements
• Direct interaction with customers - as well as on and off-shore development teams
• Identify areas of process and tooling improvement
• Ensure gaps are clearly defined and assessed
• Functional specification of "target state" processes
• Work closely with the development teams throughout all phases
• Produce test strategies and engage actively in the testing phase
• Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
• Work closely with BA's in other ITSM streams
• Take an active role in customer and stakeholder engagement sessions
• Take respective ownership throughout the project lifecycle
• Ongoing involvement in continuous improvement of operating process and toolset enhancement
• Conversant with Agile methods including SRUM

Key Skills:

• Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM to the organisation and able to align business requirements to the specific way these are implemented within that platform
• Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue
• Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
• In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported

Desirable Skills:

• Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions
• Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates
• Can manage the trade-offs of business analysis within time / cost / quality constraints
• Is up to date with developments in individual area of expertise

Interested candidates should submit their CV in the first instance.