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HR Shared Services Assistant

3 months ago

Manchester, United Kingdom dnata Catering UK Full time

Exciting News: dnata Catering UK Launches HR Shared Services Team

At dnata Catering UK, we're always looking for ways to enhance our efficiency and provide exceptional service to our colleagues. That's why we're thrilled to announce the creation of our new HR Shared Services (HRSS) team By streamlining our services and consolidating all transactional activities under one roof, we're setting the stage for a more seamless and effective HR experience for everyone.


With Workday as our powerful engine, the HRSS team will handle a wide range of HR functions, including:

  • Recruitment: Managing volume hiring to ensure we bring in the best talent swiftly and effectively.
  • On-boarding: Creating smooth and welcoming experiences for our new colleagues.
  • Vetting: Ensuring thorough and compliant background checks.
  • Colleague Lifecycle: Supporting our team members throughout their entire journey with dnata Catering.
  • First Line Advice and Guidance: Providing prompt and accurate HR process advice to managers and colleagues.
  • Payroll and Pensions: Administering pay and retirement benefits with precision.
  • Reward and Recognition: Celebrating our colleagues' achievements and contributions.
  • Management Information: Delivering insightful data to drive informed decisions.
  • Exit Processes: Managing departures with professionalism and care.


By centralising these vital services, our HRSS team will enhance efficiency, give people opportunity to grow and develop within all areas of HR, and elevate the overall HR support experience. This transformation allows our HR professionals to focus more on strategic initiatives, ensuring that dnata Catering UK continues to thrive and our people are well-supported at every stage of their career.


We are looking for a dedicated HR Shared Services Assistant to join the team at our Manchester office. In this varied role you will provide a comprehensive administration and support service across a range of activities with exposure across the whole employee lifecycle from Recruitment and onboarding to every day HR queries and projects. Each day will be different, you will be the first point of contact for managers and colleagues providing first line advice and guidance around HR processes, updating and maintaining the HR system (Workday), working efficiently to produce high quality correspondence and documentation, and contributing to the review of automation of our processes. You will also work closely with our talented team of Partners and Advisors across the whole People Team.


Key Responsibilities

  • Work with the HR Shared Services Manager and the Head of Shared Services to deliver an efficient HR administration service to all Dnata sites/employees and to ensure excellence in customer service
  • Management of the full worker life cycle – from staffing to compensation – using the HR management system – (Workday)
  • Modify and create organisational structures
  • Support and review of the job change business processes
  • Be proactive with change projects allocated by your manager to support delivery of the colleagues’ agenda which will collaboratively shape the future of the organisation as we continue to improve the function.
  • Maintain the HR system and produce analysis reports for management as requested
  • Take up references for all new joiners and respond to reference requests from other third parties, communicating with the HR team promptly where references may not be satisfactory
  • Daily resolution for telephone and email Workday enquiries relating to processes, knowledge and requests.
  • Provide general administrative support to the wider HR team (Compliance/ HRBP’s/ Regional Directors)
  • Support with Line Manager training to help enable them to use Workday efficiently
  • Password re-sets


What you’ll have:

  • Experience within a fast-paced working environment essential.
  • At least 1 year HR Admin experience, ideally in a similar volume environment
  • Knowledge and experience in Workday is desired but not essential
  • Strong customer service skills are essential, and they must be comfortable with multi-tasking and working under pressure to meet deadlines.
  • A good working knowledge of Microsoft Office packages, including Excel is essential for this role.
  • The successful candidate will be an experienced administrator, extremely organised, resilient, and confident, with a strong attention to detail.
  • On occasion, travel to our Dnata sites


The ideal candidate for this role will have a passion for providing a quality service to both internal and external stakeholders. A key attribute of the successful candidate will be high levels of attention to detail, a customer centric approach and experience of working with sensitive and confidential data. To be a success in this role, you will have previous administration experience and proven experience of using a range of MS packages. This is a fantastic opportunity for someone who is looking to take their first step into a HR career or wanting to gain further HR experience.


We’re incredibly excited about this new chapter and look forward to the positive impact it will have on our organisation.