In Store Trainer | MAX&Co. London

We are looking for an In Store Trainer for our new Max&Co. Flagship Store in LondonThis role is essential in developing the skills product knowledge and service excellence of our sales team ensuring they deliver an elevated and engaging shopping experience aligned with Brand standards.The ideal candidate is an experienced retail professional with strong communication and coaching abilities able to inspire others and support their growth through structured training continuous on-floor observation and personalized feedbackKey Responsabilities- Ensuring the achievement of training objectives assigned by HQ including e-learning completion and in-store development plans.- Supporting the continuous growth of the sales team through structured coaching product training and reinforcement of service standards.- Overseeing and monitoring the onboarding process for all new hires ensuring smooth integration and alignment with Brand expectations.- Observing team behaviours on the sales floor to evaluate service quality and product knowledge providing timely feedback both on the floor and through dedicated one-to-one coaching sessions.- Maintaining extensive knowledge of collections product categories materials and styling guidelines ensuring this expertise is effectively transferred to the team.- Promoting the use of digital tools to support training improve operational efficiency and enhance communication with internal stakeholders.- Supporting sustainable practices within the store by promoting behaviours that enhance environmental care business process efficiency and organizational wellbeing.Qualifications : - Previous experience in training coaching or senior sales roles within fashion or luxury retail.- Strong communication interpersonal and coaching skills with the ability to motivate and inspire teams.- Solid understanding of product knowledge styling and luxury customer-service standards.- Ability to observe analyse and provide constructive feedback in a structured and professional manner.- Proficiency with digital tools and openness to innovative learning solutions.- Strong organizational skills precision emotional intelligence and adaptability.- Team spirit flexibility and a genuine passion for fashion and customer experience.About Max Mara Fashion GroupMax Mara Fashion Group is recognized throughout the world as the precursor ofmodern pret-à-porter fashion.The Company was founded in 1951 with the aim of offering haute de gamme feminineclothing produced according to excellent industrial processes.Passion commitment and tradition have created a unique fashion style:- 9 main brands- 60 fashion collections every season- 14.000.000 clothes sold every year- 2.500 single-brand shops-10.000 multi-brand shops- 27 languages spoken in the Max Mara Fashion Group world- 5.500 employees in the worldOur ecosystem is made of 44 Depts including Fashion Design Marketing & SalesOperations Retail Stores ICT Architecture Design Economics BI etc.The Digital Division was the latest department to be established in 2013 with the aim ofintegrating the companys digital assets as well as solutions and services related to e-commerce and digital marketingDiscover your potential and your substance with a career at MMFG where work meanspassion embracing new challenges learning from each other sharing a vision teamworkand making it come trueMax Mara Fashion Group is an equal opportunity employer. Everyone is welcome #joinusRemote Work : NoEmployment Type : Full-time Key Skills Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking Experience: years Vacancy: 1