Current jobs related to Welcome Manager - Essex - NATIONAL TRUST
-
Store Manager
2 weeks ago
Essex, United Kingdom Greggs Full timeAbout the RoleAs a Shop Manager at Greggs, you'll be responsible for leading and motivating your team to deliver exceptional customer service and achieve outstanding results.Key ResponsibilitiesDrive high performance through recruitment, training, and development, and colleague engagementEnsure the shop is clean, well-stocked, and welcomingRoll up your...
-
Store Manager
2 weeks ago
Essex, United Kingdom Greggs Full timeAbout the RoleAs a Shop Manager at Greggs, you'll be responsible for leading and motivating your team to deliver exceptional customer service and achieve outstanding results.Key ResponsibilitiesDrive high performance through recruitment, training, and development, and colleague engagementEnsure the shop is clean, well-stocked, and welcomingRoll up your...
-
Deputy Manager
3 weeks ago
Essex, United Kingdom Crafted Social Full timeAbout UsCrafted Social is a dynamic and innovative company that prides itself on creating unique experiences for its guests. Our team is passionate about delivering exceptional service and creating a welcoming atmosphere for everyone.Job DescriptionWe are seeking an experienced Deputy Manager to join our team at Alex. As a Deputy Manager, you will be...
-
Deputy Manager
3 weeks ago
Essex, United Kingdom Crafted Social Full timeAbout UsCrafted Social is a dynamic and innovative company that prides itself on creating unique experiences for its guests. Our team is passionate about delivering exceptional service and creating a welcoming atmosphere for everyone.Job DescriptionWe are seeking an experienced Deputy Manager to join our team at Alex. As a Deputy Manager, you will be...
-
Relief House Manager
3 weeks ago
Essex, United Kingdom McCarthy and Stone Full timeAre you a customer-focused individual with a passion for delivering exceptional service?We are seeking a Relief House Manager to join our team at McCarthy Stone, a leading provider of retirement living solutions.As a Relief House Manager, you will be responsible for providing a warm and welcoming environment for our homeowners, ensuring their needs are met...
-
Relief House Manager
3 weeks ago
Essex, United Kingdom McCarthy and Stone Full timeAre you a customer-focused individual with a passion for delivering exceptional service?We are seeking a Relief House Manager to join our team at McCarthy Stone, a leading provider of retirement living solutions.As a Relief House Manager, you will be responsible for providing a warm and welcoming environment for our homeowners, ensuring their needs are met...
-
Deputy Manager
2 weeks ago
Essex, United Kingdom Crafted Social Full timeAbout UsCrafted Social is a dynamic and innovative company that prides itself on creating unique experiences for its guests. Our team is passionate about delivering exceptional service and creating a welcoming atmosphere for everyone.Job DescriptionWe are seeking an experienced Deputy Manager to join our team at Alex. As a Deputy Manager, you will be...
-
Deputy Manager
2 weeks ago
Essex, United Kingdom Crafted Social Full timeAbout UsCrafted Social is a dynamic and innovative company that prides itself on creating unique experiences for its guests. Our team is passionate about delivering exceptional service and creating a welcoming atmosphere for everyone.Job DescriptionWe are seeking an experienced Deputy Manager to join our team at Alex. As a Deputy Manager, you will be...
-
Culinary Operations Manager
3 weeks ago
Essex, United Kingdom Anchor Hanover Group Full timeLead Our Kitchen Team as a Head ChefWe are seeking an experienced and skilled Head Chef to join our team at Anchor Hanover Group. As a key member of our kitchen team, you will be responsible for managing the culinary operations, ensuring the highest standards of food quality and presentation.Key Responsibilities:Manage and motivate the kitchen team to...
-
Culinary Operations Manager
3 weeks ago
Essex, United Kingdom Anchor Hanover Group Full timeLead Our Kitchen Team as a Head ChefWe are seeking an experienced and skilled Head Chef to join our team at Anchor Hanover Group. As a key member of our kitchen team, you will be responsible for managing the culinary operations, ensuring the highest standards of food quality and presentation.Key Responsibilities:Manage and motivate the kitchen team to...
-
Senior Proposal Manager
2 weeks ago
Essex, United Kingdom ENGINEERINGUK Full timeJob DescriptionBids & Proposals ManagerFull timeHybridWhy Rolls-Royce?An exciting opportunity has arisen for a Bids & Proposals Manager to join our team at Rolls-Royce Power Systems.In this role, you will have primary responsibility for the creation of costed sales proposals for submission through the company's gate process ensuring on time delivery to the...
-
Strategic Partnerships Manager
2 months ago
Essex, United Kingdom Healthcare Homes Full timeJoin Our Team as a Strategic Partnerships Manager at Healthcare HomesLocation: Flexible Salary: Competitive, based on experience We are excited to welcome a **Strategic Partnerships Manager** to our team at **Healthcare Homes**. In this influential position, you will be instrumental in **overseeing and orchestrating proposals** for new business...
-
Strategic Partnerships Manager
4 weeks ago
Essex, United Kingdom Healthcare Homes Full timeJoin Our Team as a Strategic Partnerships Manager at Healthcare HomesLocation: Flexible Salary: Competitive, based on experience We are excited to welcome a **Strategic Partnerships Manager** to our team at **Healthcare Homes**. In this influential position, you will be instrumental in **overseeing and orchestrating proposals** for new business...
-
Deputy Manager
3 weeks ago
Essex, United Kingdom Crafted Social Full timeDeputy Manager OpportunityWe are seeking an experienced Deputy Manager to join our team at Crafted Social in Alex. As a Deputy Manager, you will play a key role in supporting the General Manager and contributing to the success of our pub.Key Responsibilities:Support the General Manager in creating and delivering a vision for the pubEnsure standards and...
-
Deputy Manager Position
4 weeks ago
Essex, United Kingdom Crafted Social Full timeDeputy Manager Job DescriptionWe are seeking an experienced Deputy Manager to join our team at Crafted Social. As a Deputy Manager, you will play a key role in supporting the General Manager and contributing to the success of our venue.Key Responsibilities:Support the General Manager in creating and delivering the venue's visionCoach and mentor team members...
-
Deputy Manager Position
4 weeks ago
Essex, United Kingdom Crafted Social Full timeDeputy Manager Job DescriptionWe are seeking an experienced Deputy Manager to join our team at Crafted Social. As a Deputy Manager, you will play a key role in supporting the General Manager and contributing to the success of our venue.Key Responsibilities:Support the General Manager in creating and delivering the venue's visionCoach and mentor team members...
-
Deputy Manager
2 weeks ago
Essex, United Kingdom Crafted Social Full timeDeputy Manager OpportunityWe are seeking an experienced Deputy Manager to join our team at Crafted Social in Alex. As a Deputy Manager, you will play a key role in supporting the General Manager and contributing to the success of our pub.Key Responsibilities:Support the General Manager in creating and delivering a vision for the pubEnsure standards and...
-
Deputy Manager Position
4 weeks ago
Essex, United Kingdom Crafted Social Full timeDeputy Manager Job DescriptionWe are seeking an experienced Deputy Manager to join our team at Crafted Social. As a Deputy Manager, you will play a key role in supporting the General Manager and contributing to the success of our venue.Key Responsibilities:Support the General Manager in creating and delivering a vision for the venueCoach and mentor team...
-
Deputy Manager Position
4 weeks ago
Essex, United Kingdom Crafted Social Full timeDeputy Manager Job DescriptionWe are seeking an experienced Deputy Manager to join our team at Crafted Social. As a Deputy Manager, you will play a key role in supporting the General Manager and contributing to the success of our venue.Key Responsibilities:Support the General Manager in creating and delivering a vision for the venueCoach and mentor team...
-
Project Manager
3 weeks ago
Essex, United Kingdom Fawkes and Reece Full timeJob DescriptionFawkes and Reece is seeking a highly skilled and experienced Assistant Project Manager to join our team. As a key member of our project delivery team, you will be responsible for ensuring the successful delivery of our projects, from initial planning to completion.Key Responsibilities:Manage and coordinate project activities, including site...
Welcome Manager
2 months ago
We have an exciting opportunity to lead a small team of welcome staff and volunteers at property. As Welcome Manager, you'll head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit.
As the most senior person on site, you'll lead and empower your team to respond to customer enquiries and site issues. You’ll be experienced in managing people, delivering outstanding customer service and leading on risk management.
While working days will vary, there will be some weekend work required. You'll also be on the Duty Management rota.
Reporting to the Property Operations Manager, you'll be working in a small and friendly team across three beautiful and unique properties in the Essex and Suffolk Countryside Portfolio. You'll work closely with the Property Operations Manager and Visitor Experience Officer at Paycocke’s House, Grange Barn in Coggeshall and Bourne Mill in Colchester. You'll manage the team of Welcome Assistants and work with a number of volunteers to welcome our visitors and help them enjoy their visit.
We'll support you every step of your journey, your line manager will guide you through your induction and make sure you have access to all training and development needs.
You’ll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Experience & Operations Manager to develop the site offer.
You'll have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using good judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You'll be applying your high level of competence to deal with service recovery without senior support being on site. You'll engage with all visitors to inspire support through membership, and help visitors to enjoy their stay.
During a duty manager shift, you'll be responsible for the day-to-day opening, working closely with the staff and volunteer team to ensure our visitors have a brilliant experience.
To deliver this role successfully, you'll:
- have good practical experience in visitor business,in tourist, heritage or relevant visitor services environment
- be naturally curious about people, and with a enthusiasm to and experience of delivering the highest standards of customer service
- have excellent organisational skills
- be a confident leader, adaptable and responsive under pressure
- have the ability to initiate service recovery without senior support
- have good IT skills (all MS Office)
