Labs & Manufacturing IT Engineer

About ConvatecPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions with leading positions in Advanced Wound Care Ostomy Care Continence Care and Infusion Care. With more than 10000 colleagues we provide our products and services in around 90 countries united by a promise to be forever caring. Our solutions provide a range of benefits from infection prevention and protection of at-risk skin to improved patient outcomes and reduced care costs. Convatecs revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit Convatec has announced a major milestone in our R&D journey and commitment to our vision ofpioneering trusted medical solutions to improve the lives we have unveiled plans to relocate the majority of our UK-based research and development (R&D) activities from Deeside to Manchester from 2027 alongside a significant expansion of our facilities in Boston.An exciting future in ManchesterThe new planned Manchester facility has the potential to be a major R&D hub in our global network which will initially function as the companys global testing laboratories with cutting-edge analytical R&D capabilities including quality control and materials regulatory functions and health innovation positioning Convatec at the forefront of medical technology development. Our new state-of-the-art facilities will also strengthen our collaboration with Manchesters vibrant life sciences ecosystem which includes leading universities hospitals and research institutions.About the roleThe Labs & Manufacturing IT Engineer is responsible for the day to day IT Operational activities within the Manufacturing an R&D environments by providing on-site technical specialized support monitoring critical production systems and applications and maintaining critical inventory to comply with GxP and regulatory standards.Key responsibilities and authorityOperations Handling:Understands the specific technology needs and challenges within their Manufacturing Operations processes - aligning IT services accordingly.Provide on-site technical support for validated applications used in critical Manufacturing processes ensuring alignment with ITQA Quality Assurance Regulatory Affairs teams and compliance with regulatory requirements such as FDA EMA and GxP standards.Ensure IT Operations monitors critical Manufacturing Production Systems and Applications to ensure they remain operational and coordinate regular maintenance windows to minimize downtime.Maintain critical manufacturing inventory asset data to ensure that accurate reporting can be provided to support incidents audits and projects.Acts as the liaison between Manufacturing Operations Leadership Departments (including Production Engineering Maintenance and Quality Assurance) Employees Vendors IT On-site support and Global IT HubsDrive adoption of new and existing systems to ensure business change / value is delivered.Educate the wider IT teams on the needs and complexity of their Manufacturing Operations processes.Stay up-to-date with Manufacturing Operations industry trends and best practices for application support and technologies.Major Incidents:Supports the incident management team on P1 & P2 incidents which impact Manufacturing Operations; ensuring that the relevant Business Unit/IT Teams/Vendors are engaged to support and reduce downtime arising from incidents.Troubleshoot equipment failures or malfunctions on the factory floor including in-process test equipment ruggedized devices industrial PCs and machinery interfaces.Business Continuity:Create and maintain documentation including knowledge articles for; common issues incident resolution best practices for factory-specific IT support user guides and FAQs.Participate in the testing and deployment of software updates and patches.Drive Manufacturing Excellence; for example leading Business Continuity Planning and continuous-improvement activitiesOversee and contribute to the management of projects originating from Global IT; providing facilitation and project brokerage to ensure smooth delivery/implementation.Dotted line to Global manufacturing:Collaborate with departmental leaders to identify opportunities for process improvements and innovation through technology feeding ideas generated through to the GQO & R&D IT Business PartnersContribute to the demand management process by performing hands on data gathering for alignment of ideation though to the GQO BP and overall GQO/R&D strategiesVendor Coordination:Coordinate the vendor relationships for specialized systems ensuring contract compliance and SLA fulfillment.Oversee vendor-led upgrades patches and maintenance to minimize disruptions to business operations.Contribute to projects involving system implementations migrations or upgrades at manufacturing and lab sites.Participate with cross-functional teams including Regional IT Leads on-site support technicians and external vendors to ensure successful project delivery.Key requirementsFluency in English510 years of overall IT experienceMinimum 2 years working with validated systemsProven excellent communication and interpersonal skills.Experience of Manufacturing Operations ideally within MedTech or PharmaceuticalsStrong technical proficiency in troubleshooting software issues and providing solutions.Strong analytical and problem-solving abilitiesExperience working directly with internal and external customers technical experts and professional staff.Previous experience in IT project management with a demonstrated ability to effectively lead successful implementation of IT systems.Experience in producing documentation and business requirement documentation.Ability to develop and report metrics and KPIs.Ability to present complex data and analyses to senior management.Ability to work collaboratively with external and internal stakeholders.Understanding/certification of ITIL and experience of implementing these standardsUnderstanding/certification of BRMP and experience of implementing these standardsConsultative and continuous-improvement focusAbility to work independently and prioritize tasks in a fast-paced environment.Familiarity with change control processes and documentation practices in regulated industriesStrong interpersonal and communication skills to effectively collaborate with business and technical stakeholders.Demonstrated ability to manage complex IT systems in manufacturing or lab environments.Analytical thinking with a problem-solving mindset to address technical challenges.Familiarity with regulatory compliance in a Medtech or similarly regulated environment (e.g. GxP FDA ISO).Education/ QualificationsBachelors degree in Computer Science Information Systems or a related field.Relevant certifications (e.g. ITIL PMP or certifications specific to MES/LIMS systems) are preferred.Advanced understanding of validated systems and regulatory compliance (e.g. FDA 21 CFR Part 11).Travel RequirementsPosition may involve up to 5% travel including visits to manufacturing and lab sites within the region and occasional international trips for project-related activities.Working conditionsWork environment is hybrid combining remote work with office work.Some on-call availability may be to address critical system issues.Special factorsFlexibility to work in highly regulated environments with strict compliance and validation requirements.Ability to adapt to regional or business unit-specific IT challenges.Our products make a big difference every day. So will your contribution. The work you do will mean more because itll make things better for your team our business or our customers lives. Itll inspire you to deliver to your very best. And well be right behind you when you do.This is a challenge more worthwhile.This is work thatll move you.#LI-VC1#LI-Hybrid#ForeverCaringBeware of scams online or from individuals claiming to represent ConvatecA formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.If you receive a suspicious approach over social media text message email or phone call about recruitment at Convatec do not disclose any personal information or pay any fees whatsoever. If youre unsure please contact us at .Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.Notice to Agency and Search Firm RepresentativesConvatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.Already a Convatec employeeIf you are an active employee at Convatec please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site - Find Jobs. Thank you Key Skills Lean Manufacturing,Six Sigma,CNC Programming,Lean,Machining,Tooling,CAD,CNC,Assembly Experience,SolidWorks,Kaizen,Manufacturing Employment Type : Full-Time Experience: years Vacancy: 1