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Senior Business Travel Consultant

4 weeks ago

Liverpool, Liverpool, United Kingdom Corporate Travel Management (CTM) UK Full time

We are looking for an experienced bilingual Business Travel Consultant to join our Berlin team while being based in the UK. The role can be fully remote or you can work hybrid from one of our offices, London, Bradford or Glasgow where you will be working with colleagues from other teams.

It is essential to have experience with Sabre and to have delivered customer service in German (level B2 minimum) to be successful in the role. Please refrain from applying if you are not a German speaker.

About the Role

Conduct business in an efficient and professional manner whilst adhering to company procedures and guidelines, you will work closely with the Team Manager as required to support the business objectives.

Skills and Experience


• Native or professional German language


• Proven advanced industry experience in all areas of travel management operations is essential


• Sound, proven SABRE skills with the ability to manage multiple reservations and PCC's


• Excellent understanding of fares and ticketing ideally to BA1/2 level or equivalent


• Extensive industry experience in all areas of the reservation process


• Team player, resilient and adaptable with the ability to remain calm and patient


• Proven attention to detail and quality standards


• Ability to turnaround fare recalculations and ticket re issues quickly


• Able to work independently and use own initiative to resolve problems and find a solution


• Highly organised, ability to plan, prioritise and multi-task under pressure


• Strong communication skills demonstrating a pro-active response to client servicing at all times


• Interpersonal skills


• Adept using Microsoft Office Software

Required of all CTM Positions

Embrace CTM's core values of Connect, Evolve, Deliver.

Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.

Ability to work independently as well as part of a team.

Appropriate and professional written and verbal communication.

Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests.

Creative and analytical thinking with strong problem-solving and consultative skills.

Demonstrates calm under pressure – is a proactive contributor and eager to learn.

Proficiency in Microsoft Office Suite.

Ability to do basic math.

Ability to read and interpret information.

Attention to detail.

Regular and reliable attendance.

Why CTM?

Reward & Recognition

CTM's annual reward and recognition programme, CTM All Star Awards, takes our peer voted 'All Stars' on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM's High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM's Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

  • Annual Volunteer Day Leave to support a charity/cause of your choice
  • Offsetting all CTM employees' travel
  • Partnership with South Pole – supporting sustainable community projects (local & global)
  • Paperless office initiatives & recycling options

If you're considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner's Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.