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Customer Support Agent

3 months ago

Birmingham, United Kingdom Parkside Office Professional Full time
Customer Support AgentThis is temp to perm opportunity We’re looking for people that have a passion for customer service and digital banking to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services? Our Customer Support team covers the opening hours of the contact center, from 8am to 8pm and staff will be required to work alternative shift patterns over 5 days per week, scheduled in advance. Job Summary & Responsibilities
  • Responsible for answering incoming calls from  customers; providing product information, account opening services as well as account servicing and supporting our customers
  • Builds rapport with our customers to resolve service issues and customer questions
  • Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures
  • Responsible for the day-to-day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, correspondence and complaint handling and response
  • Documents all service efforts for each assigned customer in accordance with established procedures and compliance policies
  • Communicates professionally and regularly with customers, leadership and peers on status of accounts and escalations in accordance with established standards