Technical Support Manager

7 days ago

Cambridge, United Kingdom SoCode Limited Full time

Technical Support Manager | Hybrid Cambridge | UK & Global Travel £45k - £55k depending on experience I’m recruiting for a hands-on Technical Support Manager who can take ownership of customer support, field demonstrations and training across a suite of radar systems. This suits someone who likes being close to the tech, working directly with customers and keeping complex kit performing at its best. You’ll be the link between Operations, Engineering, Sales and Production, making sure customers get fast, accurate answers and that demo assets are always ready to go. It’s a mix of problem solving, technical curiosity and strong people skills. What you’ll be doing 🛠️ Providing first-line technical support and resolving customer issues quickly 🎯 Running hardware demonstrations and onsite training sessions 📍 Managing demo equipment and radar sites so they stay operational and compliant 📊 Owning the RMA process and keeping reporting accurate and up to date 🔄 Working with internal teams to tighten support processes and improve how things are done What good looks like ⭐ High customer satisfaction after demos and training ⏱️ Fast response times against agreed SLAs 🚀 Demo sites running reliably and ready for client visits 💼 Clear, accurate tracking of support activity, income and spend What you’ll ...

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