Employer Description:

Established in 1898, a sign appeared above the door of 7 Barton Street stating “Watchmaker, Jeweller & Manufacturing Optician”. The founder of Norville, Mr F. Norville, began this UK Lens Manufacturer from a small shop in the middle of Gloucester City Centre. Now, with over 100 years of spectacle making, Norville has a fully functional manufacturing line within Gloucester, and two other branches located in Livingston and Seaham.

Overview:

Norville’s IT Apprentice forms part of the company’s service desk, reporting to the IT Manager the Apprentice will ensure that a high level of internal service is provided managing the day-to-day IT requirements of the business. 

Key Tasks & Responsibilities: [will include but not be limited to:] 

• First line support to Norville employees through the IT service desk ticketing system
• Liaising with colleagues to provide updates to their queries or projects
• Onboarding of new starters
• Main profile
• Office 365
• Outlook
• Clocking in and Out system
• Management of the company’s digital access fob
• Printer network management, liaising with contractor and ensuring the correct supplies are in place ready for use
• Working with the Norville Group to ensure that all protocols are adhered to by Norville,
• Checking backups and antiviruses are UpToDate
• Field queries from staff regarding potential spam emails or system issues

What we are looking for: 

• Good understanding of troubleshooting skills and networking concepts such as DNS, DHCP and WINS
• Knowledge of android and iOS smart phones
• PC hardware components & building/repairing PC's
• Understanding of backups and disaster recovery systems
• Interest in IT (and IT security), including hobbies and/or education within IT
• Have a ‘can do’ attitude and be confident to ask for help and guidance. You should be self-motivated to learn and find resolutions to problems

Entry Requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Additional Information:

• Salary: £19,500 per annum 
• Working week: The role will be office-based at our Gloucester HQ, with working hours from Monday to Friday, 9am - 5pm

What's in it for you?

We believe that success is built from within and as an employee of Norville we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work.

Benefits: 

• A great working office environment surrounded by a supportive team in a rewarding role.
• Free eye tests & glasses
• On site parking
• Free breakfast
• Full Employee Assistance Programme

Future Prospects: 

• 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now