OX19 Qualified Coordinator

OX19 Qualified CoordinatorAt Lanes Group nothing is more important than the health safety and well-being of our people and our customers. Its a major reason we are the UKs largest independent specialist infrastructure delivery partner of choice with a turnover in excess of 530 million (EBITDA 45m) with over 4000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.Strong leadership being at our heart supporting our people ensuring they are engaged with purpose rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery one of our fundamental key differentiators.In this critical role of ensuring our organisation is known for being the best in everything we do known for leaving a legacy of absolute quality and compliance and keeping our promises at all times is our absolute mantra.Reporting to the CCTV Lead the CCTV Quality Analyst plays a key role in ensuring the accuracy and compliance of CCTV footage across our operations. Working closely with planners and field crews youll review and code CCTV data identify issues and support the continuous improvement of service standards. This is an excellent opportunity for someone with strong attention to detail technical awareness and a collaborative approach to contribute to the high-quality delivery of our services.Position: OX19 Qualified Coordinator (please note: internally this role may be known as CCTV Quality Analyst)Location: Customer Solution Centre Slough BerkshireJob Type:permanent full-timeHours:Monday to Friday 37.5 hours per week (working 6:30am - 2:30pm)Salary:30000 depending upon experienceBenefits:24 days holiday (plus bank holidays); onsite restaurant; personal learning; workplace pension; onsite parking; free access to wellbeing supportInterviews to commence as soon as possibleAbout the role:Due to continued growth and development we are now looking for customer focused people to join us in our Utility Division working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems.Quality check CCTV footageRaising technical reviews for DALiaising with the plannersLiaising with the crewsLiaising with engineers regarding worksCheck footage to ensure compliance has been metLiaising with management to identifyissuesHighlight any problems with CCTV footageUndertake any other work as reasonablyrequired ofyou by the CCTV managerLiaise with FMregarding engineers workAble to recognise andcode: structural conditions service conditions constructionfeatures and miscellaneous details from photographs and videoAble to use the continuous defect facility for codingBe aware of all Lanes Group policies and your responsibilities towards themAny other reasonable ad-hoc duties tasks or projects requested by managementSo if you enjoy working in a fast paced environment and delivering only the best in customer service where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression then we are the right Company for you.What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.About you:The ideal candidate will:Have OS19X or OS21X (Drainage Qualifications Guide)Have some drainage knowledgeBe hard working and respectfulComply with health and safety standardsHave great interpersonal skills to create relationships with the team engineers and wider Lanes Group networkHave good knowledge of Microsoft 365 and Google SuiteHave solid communication skills (both written and verbal) with professional telephone etiquetteBe resourceful and proactiveStrong prioritising and multi-tasking skills ability to work under pressure and on own initiativeHave the ability to deal with people at different levelsAt Lanes Group we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.Lanes Group are a signatory of the Charter for Employer Positive About Mental Health run by Mindful Employer.Required Experience:IC Key Skills Corporate Risk Management,Electronics,Infection Control,Bakery,ELV,Accident Investigation Employment Type : Full-Time Experience: years Vacancy: 1