Customer Service Manager

1 week ago


Fareham, United Kingdom Kingdom People Full time

Are you an experienced Customer Services Manager who loves leading teams, improving processes and creating an exceptional customer experience? If you're confident in a fast-paced, regulated manufacturing environment and enjoy driving performance, this could be your next move.We're partnering with a leading engineering manufacturer in Segensworth who are looking for a Customer Services Manager to develop their customer service function, lead a high-performing team, and strengthen customer relationships across the business.Tell me more…As the Customer Services Manager, you'll take ownership of the customer service team and champion a continuous improvement culture. You'll coach, develop and motivate your team while ensuring customers receive a consistently excellent service.You'll be involved in: Leading, developing and performance-managing the customer service teamEnsuring safety, compliance and adherence to AS9100/ISO quality standardsManaging customer escalations, RMAs, reviews and communicationWorking with Supply Chain & Production to protect On-Time-Delivery (OTD)Supporting SIOP, demand forecasting and ERP/CRM data accuracyReviewing quotations, supporting commercial decisions and contract adherenceDriving CI projects, KPIs, and improvements across Safety, Quality, Delivery, Cost &...



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