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Customer Service Administrator
2 months ago
- Maintain an excellent knowledge of our product ranges, your customers, your competitors, and any activity that is happening within the industry.
- Supporting Sales Admin where required
- Manage and update company CRM (ACT)
- To maintain and grow our customer base across the areas as indicated and to maximise the opportunities within those accounts.
- Monitor and report on account performance in weekly reviews.
- Work collaboratively across the business, sharing market and customer feedback.
- Proactively contribute and support B2B communication product launches and promotions and marketing campaigns.
- Attend trade fairs and exhibitions as required
- Will have a working knowledge and exposure to the retail sector and experience working in a sales or customer facing, role.
- Strong relationship builder can demonstrate familiarity communicating at various levels across different mediums, face to face, telephone and via email.
- Willingness/interest to develop their sales skill set.
- A commercial aptitude, and understanding of pricing, margins and profitability.
- Experience of Customer Relationship Management software a bonus but not required
