Head of Central Operations

3 weeks ago

London, United Kingdom Zachary Daniels Full time

Head of Central Operations | London | Up to £80,000 + Benefits Are you a proven retail operations leader ready to drive excellence across a dynamic, multi-brand store estate? This is a unique opportunity to join an innovative retail business that's redefining how brands think about physical retail, from first-time entrants to established names testing new concepts. As head of operations, you'll lead large-scale, multi-site operations, ensuring every store runs safely, legally, profitably, and with a relentless focus on the customer experience. You'll bring world-class operational leadership to an estate that thrives on innovation, agility, and continuous improvement. As head of operations, you will;* Oversee the day-to-day running of all stores, ensuring operational excellence and brand consistency. * Drive performance across sales, service, cost, compliance, and customer experience KPIs * Deliver best-in-class standards while fostering continuous improvement across the estate. * Lead, inspire, and develop a large, multi-level team to achieve operational and cultural excellence. * Partner closely with HR and Store Leadership to embed engagement, training, and high performance. * Oversee end-to-end supply chain efficiency-from forecasting to distribution. * Manage logistics facilities to achieve the right balance between cost control and service quality. * Champion system and process improvements to optimise stock accuracy and availability. * Ensure operational readiness for new projects, seasonal activity, and ongoing store programmes. * Maintain a culture of safety and compliance through robust standards and audit practices. * Act as senior operational partner to key clients, aligning delivery with their brand goals. * Drive innovation through data, automation, and process improvement to enhance performance. As head of operations, you'll have; * A senior retail operations leader with significant experience running large, multi-site businesses (50+ stores). * Proven ability to deliver safe, profitable, and customer-obsessed operations. * A strong and inspirational people leader who thrives on building diverse, high-performing teams. * Commercially astute, with deep experience managing retail P&Ls and driving business levers. * Organised, disciplined, and process-driven, with a passion for continuous improvement. * An excellent communicator, comfortable engaging with both clients and internal stakeholders. * Passionate about retail, operational excellence, and creating exceptional customer experiences. If you're ready to shape the future of retail operations and lead with impact across a growing and diverse store estate, we'd love to hear from you. Head of Central Operations| London | Up to £80,000 + Benefits BBBH34620TPBN1_UKTJ

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