Consulting and Advisory Lead

1 month ago

London, United Kingdom Computappoint Full time

This role is an exciting opportunity for an experienced Consultant who has extensive experience in supporting/delivering strategic change, strategic development, and service optimisation. In this role you will be a vital part of helping our client, a large managed service provider, in developing the practice strategy & business plan to meet strategic business goals, work with practice delivery leads to ensure service readiness & service optimisation, and ensuring all quality & profitability related targets are achieved.


Role Details:

  • Permanent
  • Up to £80,000
  • Remote/Flexible - ad hoc travel to either London and/or Portsmouth (~2 days on-site per month)


Responsibilities:

Service Optimisation

  • In-life review of operational services and delivery methodologies (offerings) to identify opportunities for optimisation of managed services, project and consulting services – driving improved customer satisfaction, customer value and internal business revenues.
  • Support RFPs and be able to define support and service requirements, resource profiles as well as provide technical solutions and governance when bidding for new opportunities.
  • Document solutions, technical diagrams, present exec summaries to articulate a clear message to our customers regarding our services and propositions.

Practice Strategy

  • Leads on securing practice relevant insights across customers, domain specialists and industry forums to inform on and subsequently define and implement strategic plans
  • Define and implement the required partner strategy to meet objectives of the practice, and in doing so, align with CTO and Vendor Alliance business objectives.
  • Lead delivery enablement with partners.
  • Practice centric partner enablement/fulfilment.
  • Partnering requirements and enablement for tower GTM propositions.

Leadership of technical resources

  • Leads and manages all technical and consulting staff within the practice
  • Ensure delivery of services and projects to customers is optimal and exceeds expectations
  • Defines nature and quantity of resources required within the practice in context of sales plan
  • Recognised internal expert of technologies within this domain and constantly evolves our capabilities in line with market and industry trends and evolution.
  • Is familiar with industry standard certifications and ensures the technical teams are fully compliant.


Require Experience/Skills:

  • Strong understanding of markets, opportunities, and competitors, as well as business issues and challenges..
  • Excellent interpersonal skills; proven ability to influence and gain consensus.
  • Ability to translate organisational goals into a clear roadmap for service development, aligning with future needs.
  • A creative mindset to explore new ideas and develop innovative solutions that address customer needs.
  • A deep understanding of customer needs and a drive to develop services that deliver a positive user experience.
  • Demonstrable experience in End User support services, as part of the Modern Workplace vision.


To be considered, please ensure you complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy

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