Service Manager

Our Charity Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK. We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people. Were a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others wont and we go the extra mile. We believe in collaborationboth within our teams and with the local communityto achieve the best outcomes. Our values-driven approach means we recruit for values and train for skills. The Role Job Title: Service Manager Hours: 37.5 hours per week Shift Pattern: Monday to Friday, 9:00am to 5:00pm, flexibility required Are you an inspiring leader who is passionate about improving mental health outcomes and strengthening crisis-prevention services? P3 is seeking a dynamic Service Manager to lead our Mental Health Helpline team based in Ripley, Derbyshire. In this pivotal role, youll oversee a dedicated group of Helpline Operators, ensuring that every caller receives safe, empowering and compassionate support. You will drive high-quality service delivery, monitor performance against KPIs, embed best practice in call handling and risk assessment, and maintain strong, collaborative partnerships with the NHS, Police, EMAS and wider community agencies. If you thrive in a fast-paced environment and want to make a genuine difference to peoples lives, wed love to hear from you. This is an opportunity for a skilled manager who values inclusion, continuous improvement and values-driven leadership. Youll bring experience from a care, support, call-handling or mental health setting and use your expertise to nurture staff development, provide regular supervision, and champion safeguarding, quality and service excellence. As a key member of the regional leadership team, youll contribute to shaping policy, producing performance reports, supporting recruitment, and ensuring our helpline continues to be a safe and trusted source of guidance for people across Derbyshire. If youre ready to lead with compassion, clarity and purpose, this role offers the platform to do your best work. What We Offer Enhanced annual leave entitlement27 days annual leave per year, plus bank holidays. Commitment to mental health and wellbeingpeople are at the heart of what we do; youll also have access to our National Wellbeing Lead and Regional Wellbeing Champions. Paycare health cash planyou can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit. Employee Assistance Programaccess to 24/7 GP appointments, 1-1 counselling and health assessments. Team initiativesthis may include team away days, P3s Big Day Out and our Annual Awards Ceremony. Discountsaccess to Paycare Perks and Tickets for Good. Personal development opportunitiesincluding mentoring, training, secondments, job shadowing, and more. Colleague Volunteering Programme one day paid leave per year Enhanced sickness paybased on your length of service. Earning Potentialoptional overtime and refer a friend bonus scheme. Additional equipment provisionsome employees may be provided with additional equipment including workwear, tools and use of a company van or car. Please note P3 reserve the right to close this advert earlier than the stated closing date. The successful candidate must hold a full UK driving licence and have access to a vehicle.Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3. P3 is an equal opportunities employer and is committed to combating all forms of discrimination.TPBN1_UKTJ