Retail Catering Supervisor

2 weeks ago

Conwy Principal Area, United Kingdom Wrexham AFC Ltd Full time

Job PurposeThe Retail Catering Supervisor plays a vital leadership role in delivering a high-quality, efficient, and welcoming service across all concourse outlets. They are responsible for leading and motivating the kiosk team to provide exceptional customer service, uphold the highest standards of safety and cleanliness, and deliver a smooth, professional operation on every matchday.On non-match days, the Retail Catering Supervisor ensures that all kiosks, equipment, and surrounding areas are organised, replenished, and ready for the next event.This role embodies our values of teamwork, professionalism, and pride, ensuring every fan enjoys a great experience.What youll be doing:People & LeadershipLead, motivate, and empower the Kiosk and Concourse Team to deliver exceptional service and uphold Club values at all times.Recruit, train, and induct new staff to ensure confidence, professionalism, and consistency across all kiosks.Schedule and manage staffing levels, including agency bookings, to match operationa...

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