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Retail Deputy manager

4 months ago

Harrogate, United Kingdom The Works Stores PLC Full time

Retail Deputy Manager

24 hour weekly contract - Must work Sundays and overtime will also be available on occasion

Why The Works?

We don’t just sell products. We inspire reading, learning, creativity and play.

You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.The unseen possibilities are limitless, and it all starts with you.

Become a Retail Deputy Manager

As a Retail Deputy Manager you’ll help keep your store running like clockwork, working in partnership with the Store Manager. Leading by example, you will help your team unlock their potential by inspiring our customers to read, learn create and play more, through creating unforgettable moments, smiles on faces and products to go home with to craft memories they’ll cherishTaking the helm when the Store Manager is unavailable, you'll captain the ship taking responsibility for the team, store standards, customer experience and commercial targets.We recognise that our Team Leaders/Deputy Managers are our future Store Managers and beyond So, we’ll actively support your personal development and career progression.

Your mission

  • Stand-in for the Store Manager, taking responsibility for all metrics and the team if they’re away
  • Foster a store atmosphere that's enjoyable, welcoming, and inclusive.
  • Demonstrate progress in driving retail sales and achieving high performance across all key performance indicators (KPIs)
  • Drive retail commerciality like a boss Striving for fantastic sales and high performance across all KPI’s.
  • It's not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you'll make sure everything is picture-perfect.
  • Lead and coach the team by working shoulder-to-shoulder to provide an outstanding retail experience, ensuring each customer is delighted and inspired. Utilise your product knowledge and charm to introduce additional offerings.
  • You'll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces. You’ll soon be looking at a high SKU count like your best game of Tetris

Skills / Behaviours that will set you apart

  • Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations
  • Resilient Champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero
  • Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro Embrace the boxes; they've got nothing on you

Being a great leader

As a great leader with wonderful people skills, you'll create a team that's more than just co-workers — it's a team.

  • Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
  • Lead your team to reach their potential and steer your store to break records and get in the spotlight.
  • Work collaboratively with support departments and peers. If somethings not quite right, provide quality constructive feedback so we can work as a team to get it right
  • But let's not forget about the most important part… your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there

Our PERKS really are ‘The Works’

  • 25% Colleague Discount - Plus, exclusive Double Discount days
  • MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
  • Holiday – 33 days, including bank holidays. Plus, your holiday allowance increases with long service.
  • Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
  • Wagestream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens
  • Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works
  • 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more
  • Healthcare Cash Plan – To support your everyday healthcare costs.
  • And loads more – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

Our PurposeTo inspire reading, learning, creativity and play - making lives more fulfilled.Our ValuesWe are Crafty | We are Caring | We are Can-do

We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked You’ll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussing part-time and flexible working and, where possible, will try to support this. If you need reasonable adjustments to apply for this role, please contact and we’ll be happy to help