Spa Manager

4 weeks ago

Tetbury, United Kingdom Flow Recruitment Full time

Our client runs some of the UK's finest hotels with spa and health club facilities. They are currently looking to recruit a Spa Treatments Manager for their site in Tetbury.

The Role:

- Team Leadership: Lead, motivate, and inspire a team of skilled spa beauty therapists to deliver excellence in service and uphold the highest standards of treatments

- Conduct biannual appraisals and ensure team development and welfare

- Training: Conduct training sessions to enhance the skills and knowledge of the team, ensuring they stay updated with the latest trends and techniques in the industry. We love developing our treatment menu so encourage innovations in treatment protocols and stay ahead of industry trends

- Apprentices: Plan and deliver fortnightly onsite training to support external college attendance. Throughout the duration of the apprenticeship the training will include both college curriculum as well as product house training to ensure all apprentices qualify to an extremely high standard.

- Treatment Delivery: Personally deliver spa treatments to guests and set a high standard for the team to follow, ensuring every guest leaves feeling rejuvenated and satisfied

- Stock Control: Manage and oversee control processes to maintain optimal levels of stock, ensuring seamless operations and timely replenishment.

- Monthly stock takes, stock ordering, input of invoices and ensuring GPs are achieved.

- Daily Briefings: Organize and lead daily briefings to communicate important updates, review performance, and motivate the team to achieve their best

- Revenue responsibility: Work towards achieving treatment revenue targets by implementing effective strategies and maximizing sales opportunities while delivering exceptional guest experiences. Keen focus on retail targets, product knowledge training and refreshers delivered the team and lead by example by achieving personal retail targets

- Manage and oversee the Treatment room daily operations

- Maximize availability and treatment revenue

- Contribute to team wellbeing

- Dealing with any staff or client related complaints to ensure a smooth day for guests and therapists

Skills:

Proven experience as a Spa Beauty Therapist with a strong passion for the beauty and wellness industry

Leadership experience with the ability to inspire and mentor a team towards achieving common goals

Excellent communication and interpersonal skills to build strong relationships with team members and guests

Strong organizational abilities and attention to detail for effective stock control and operational management

Flexibility to work on weekends and adapt to a fast-paced spa environment

Previous management experience - Essential

Qualified to NVQ level 3 Beauty or equivalent

Own transport - Essential

The Package:

Use of Gym & pool facilities before and after your shift

Air- conditioned treatment rooms

Meals provided on duty

A share of Gratuities

Retail commission structure

Free on-site parking

25% off retail products

30% off treatments

Opportunities for professional growth and development

Rewards and benefits platform

Online fitness and wellbeing platform

Pension Scheme

Cycle to work scheme

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