Have you ever struggled to resolve a medical billing issue on your own Its a harsh reality that people deal with every day. Patient Advocates help reduce this burden by working with patients to find solutions that show fairness and genuine concern for each patients unique personal and financial circumstances.

Patient Advocates handle high call volumes daily resolving billing discrepancies and ensuring smooth transactions with patients from all walks of life. This role is a great opportunity to further develop your accounting skills while also building better interpersonal critical thinking and time management skills.

See if this job is right for you.

• Adhere to all local state and federal laws regulations and guidelines as well as the companys standards for patientfriendly collections
• Handle a high volume of inbound and outbound calls meeting a minimum daily goal of 200 calls
• Maintain acceptable update talk time and noaccountup percentages
• Communicate clearly promptly and positively with patients
• Maintain confidentiality at all times
• Collaborate with manager to identify personal learning needs and achieve goals using available resources
• Work with other departmental associates when applicable to ensure the clients continued success
• Commit to improvements as necessary based on performance feedback
• Accept responsibility for own actions while taking ownership of departmental outcomes
• Escalate patient complaints to management as applicable
• Exemplify the mission vision and core values of the client in all personal and professional settings
• Accomplish other duties as assigned by management

• Computer proficiency (required)
• Willingness to ask people to pay their medical bills
• Availability to work between 8:00 a.m. to 6:00 p.m. CDT Monday through Friday and from 9:00 a.m. to 1:00 p.m. CDT Saturday
• Organizational skills attention to detail and flexibility
• Ability to communicate clearly and concisely
• Ability to perform repetitive tasks and multitask with a high level of accuracy
• Excellent verbal communication and interpersonal skills
• Ability to work well in a fastpaced changing environment
• Working knowledge of HIPAA FDCPA and Red Flag regulations
• Professional attitude and composure in urgent or confrontational situations
• Effective critical thinking problemsolving and decisionmaking skills
• Excellent time management skills
• Ability to work independently and collaboratively
• Willingness to develop and retain professional relationships with coworkers

• HMO coverage with two free dependents upon regularization

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13thmonth pay and other Philippinegovernmentmandated benefits

• Nontaxable allowances

• Pay increases performance bonuses birthday gifts and many more

• Transportation allowance

• Fulltime position

• Monday to Friday night shift

• Onsite work setup

You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to 99% of the current and previous employees recommend Unity Communications to their friends and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Remote Work :

No