Reception Team Leader

1 week ago

Cumbria, United Kingdom Langdale Chase Full time

We are looking for an experienced Reception Team Leader to report to the Guest Service Manager and deliver a five-star guest experience. As Reception Team Leader you will be the face of our hotels front office operations delivering exceptional guest experiences while leading a team of receptionists with confidence and grace. You will ensure that every guest interaction reflects the highest standards of luxury hospitality while fostering a culture of excellence teamwork and continuous improvement.Langdale Chase Hotel which sits on the banks of beautiful Lake Windermere has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay ranked No.3 North of England Hotel of the Year and part of the AA Group of the Year.Your day to day;Welcome guests with warmth professionalism and personalized attentionOversee check-in/check-out procedures to ensure efficiency and accuracySupervise coach and motivate the reception team to deliver five-star serviceAssist in implementing service innovations and process improvementsManage staff rotas shift coverage and performance evaluationsWho are we looking for We are looking for someone who will take pride in the delivery of exceptional hospitality and customer service either face-to-face at the hotel or by telephone and demonstrate the ability to meet guest requirements and go that extra mile.You will have previous hands-on experience working in a high quality Four-Star or Five-Star hotel and you must have a strong work ethic and demonstrate the ability to motivate a team. You will be able to work in line with the companys brand standards.You will have strong leadership and communication skills with the ability to work well with others to represent the Company and the hotel in a loyal professional and knowledgeable manner. We are looking for someone who can maintain calm and composed even when under pressureYou will have confident computer skills and previous experience working with RezLynx would be advantageous. You will have the flexibility to work hours dependent on workload and seasonal requirements.In return we are offering a rewarding role with scope for career progression along with; Competitive salary above NLWWagestream - the ability to access up to 40% of your wages as you earn them each week28 days annual leave (rising to 33 days after 5 years)Enhanced maternity and paternity payHealth cash plan with access to discounted perks and high street discountsLong service awards including free meals and free stays with your friends or familyEmployee Assistance ProgrammeDiscounted accommodation food and drink in our beautiful propertiesPension and Life assuranceBespoke training programmes accessible to allApprenticeships availableAn engaging & supportive work environment Key Skills Hyperion,Acquisition,Asset,ABAP,Basic,Activex Employment Type : Full-Time Experience: years Vacancy: 1

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