Customer Service Representative

2 months ago

Farnborough, United Kingdom Hays Full time

Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.


Responsibilities


  • Provide a highly professional level of service to each customer by understanding the enquiry (telephone or email); gathering and researching information, whilst taking responsibility for the accuracy of the information provided to both internal and external customers.
  • Administering Group Employee Vehicle related Operational activities, HR activities such as GSCO processes, Salary deductions, Fuel Cards & Driver Licence checking.
  • Liaise with external suppliers and partners to ensure continuity of service. Administration of specific GCS projects in addition to daily Operational activities.
  • Responsible for delivering positive weekly & monthly KPI’s for Group Car Schemes.
  • Build and maintain relationships with internal/external customers and suppliers to ensure an optimised level of service delivery and cost reduction.
  • Ensure high accuracy and quality of work whilst identifying potential opportunities for process improvements that enhance our customer service offering


What you need:


  • Proven, relevant experience in a telephone-based sales or customer service role is essential. Additional experience gained in the Automotive or Financial Services industry is desirable.
  • Capable of positive negotiation with a sales through service attitude and proficient telephony skills.
  • Well-developed analytical and information gathering experience as well as possessing a good commercial awareness and an entrepreneurial spirit.
  • Effective, proactive communicator and inspirational, collaborative team member; able to priorities and ensure deadlines are met through effective time management.
  • Passionate about what you do and about delivering an outstanding level of customer service for both internal and external customers.
  • Great eye for detail with sound knowledge of all Microsoft Office packages.




Location: Farnborough, UK. (Candidates should be based within a reasonable commute)

Assignment type: Till December 2025 (possible 12 months rolling contract extension where you will be engaged via Hays)

Working environment: Hybrid working: 3 days in the office - 2 days at home is an option after training (1-3 months) based on a blended approach.

Hours per week: 37.5

Pay rate: £15.38 Per Hour




How will we support you:


The business core values are integral to their corporate culture and guide their actions and decisions. These values include:

Openness – Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility – Making consistent decisions and committing to them personally, fostering trust and effective teamwork.

Appreciation – Reflecting on actions, respecting each other, offering clear feedback and celebrating success

Transparency –Acknowledging concerns and identifying inconsistencies constructively

Trust – Relying on each other to act swiftly and achieve goals

Diversity – Valuing diverse backgrounds and experiences to enhance innovation and competitiveness


Compensation


We offer a competitive hourly wage plus an annual performance-related bonus.

You will receive a generous annual leave up to 35 days which is inclusive of bank holidays.

There’s free on-site parking available and you’ll have access to a subsidised restaurant.

We offer hybrid working where employees split their time between working remotely (often from home) and working in the office



Diversity, Equity and Inclusion


Equality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.

Key aspects of policy include:

Promoting equal opportunities in recruitment and personnel development

Ensuring protection against discrimination and fostering respect in everyday business

Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation

Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background

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