Current jobs related to Technical Service Engineer - Guildford - Damia Group

  • Technical Field Service Specialist

    7 days ago

    Guildford, United Kingdom Premier Technical Recruitment Full time

    Job Title: Field Service Engineer**Job Summary:**We are seeking an experienced and self-motivated Field Service Engineer to join our team at Premier Technical Recruitment. As a Field Service Engineer, you will be responsible for providing technical customer service and satisfaction in the Installation, Service, Repair, and Technical Support of automated...

  • Technical Field Service Specialist

    2 weeks ago

    Guildford, Surrey, United Kingdom Premier Technical Recruitment Ltd Full time

    Job SummaryWe are seeking a skilled Field Service Engineer to join our team at Premier Technical Recruitment Ltd. As a Field Service Engineer, you will be responsible for the installation, service, repair, and technical support of automated laboratory equipment in the West Sussex / Guildford / Basingstoke region.Key ResponsibilitiesInstallation, Planned...

  • Technical Field Service Specialist

    2 weeks ago

    Guildford, Surrey, United Kingdom Premier Technical Recruitment Ltd Full time

    Job SummaryWe are seeking a skilled and experienced Technical Field Service Specialist to join our team at Premier Technical Recruitment Ltd. As a Technical Field Service Specialist, you will be responsible for providing technical support and maintenance services to our clients in the laboratory equipment sector.Key ResponsibilitiesInstallation, planned...

  • Field Service Engineer

    4 weeks ago

    Guildford, Surrey, United Kingdom Premier Technical Recruitment Full time

    ## Job Title: Field Service Engineer ## Job Summary: We are seeking a highly skilled Field Service Engineer to join our team at Premier Technical Recruitment. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services for our client's laboratory equipment. ## Key Responsibilities: * Provide technical...

  • Field Service Engineer

    4 weeks ago

    Guildford, Surrey, United Kingdom Premier Technical Recruitment Full time

    ## Job Title: Field Service Engineer ## Job Summary: We are seeking a highly skilled Field Service Engineer to join our team at Premier Technical Recruitment. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services for our client's laboratory equipment. ## Key Responsibilities: * Provide technical...

  • Field Service Engineer

    4 weeks ago

    Guildford, Surrey, United Kingdom Premier Technical Recruitment Full time

    ## Job Title: Field Service Engineer ## Job Summary: We are seeking a highly skilled Field Service Engineer to join our team at Premier Technical Recruitment. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services for our client's laboratory equipment. ## Key Responsibilities: * Provide technical...

  • Field Service Engineer

    4 weeks ago

    Guildford, Surrey, United Kingdom Premier Technical Recruitment Full time

    ## Job Title: Field Service Engineer ## Job Summary: We are seeking a highly skilled Field Service Engineer to join our team at Premier Technical Recruitment. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services for our client's laboratory equipment. ## Key Responsibilities: * Provide technical...

  • Senior Hardware Engineer

    1 week ago

    Guildford, Surrey, United Kingdom Technical Futures. Full time

    Job Title: Senior Hardware EngineerJob Summary:Technical Futures is seeking a highly skilled Senior Hardware Engineer to join our team. The successful candidate will have a strong academic background, excellent technical skills, and good customer-facing skills.Key Responsibilities:Design and develop complex hardware systemsWork closely with clients to...

  • Field Service Engineer

    6 days ago

    Guildford, United Kingdom Premier Technical Recruitment Full time

    Field Service Engineer - Laboratory Equipment to £40k basic + generous Bonus scheme + Extensive OEM training + car + exceptional benefitsHampshire / West Sussex / Guildford / Basingstoke regionOur globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic...

  • Field Services Engineer

    4 weeks ago

    Guildford, Surrey, United Kingdom Premier Technical Recruitment Full time

    Field Service Engineer - Laboratory EquipmentCompetitive salary up to £40,000 + generous bonus scheme + extensive OEM training + car + exceptional benefitsLocation: Hampshire, West Sussex, Guildford, Basingstoke regionOur globally renowned client has been established for 60 years, specializing in the design, manufacture, and support of bespoke in vitro...

  • Field Services Engineer

    4 weeks ago

    Guildford, Surrey, United Kingdom Premier Technical Recruitment Full time

    Field Service Engineer - Laboratory EquipmentCompetitive salary up to £40,000 + generous bonus scheme + extensive OEM training + car + exceptional benefitsLocation: Hampshire, West Sussex, Guildford, Basingstoke regionOur globally renowned client has been established for 60 years, specializing in the design, manufacture, and support of bespoke in vitro...

  • Aesthetic Field Service Engineer

    2 weeks ago

    Guildford, Surrey, United Kingdom Premier Technical Recruitment Full time

    Field Service Engineer - Laboratory EquipmentJoin a globally renowned and respected client in the design, manufacture, and support of bespoke in vitro diagnostic solutions. As a Field Service Engineer, you will provide technical customer service and satisfaction in the Installation, Service, Repair, and Technical Support of automated laboratory equipment.Key...

  • Senior Hardware Engineer

    2 weeks ago

    Guildford, Surrey, United Kingdom Technical Futures. Full time

    Job OverviewWe are seeking a highly skilled Senior Hardware Engineer to join our team at Technical Futures. The successful candidate will have a strong academic background, excellent technical skills, and a passion for solving complex technical challenges.The ideal candidate will have a degree in a relevant field, such as Electrical Engineering or Computer...

  • Senior Hardware Engineer

    1 week ago

    Guildford, Surrey, United Kingdom Technical Futures. Full time

    Senior Hardware Engineer RoleWe are seeking a highly skilled Senior Hardware Engineer to join our team at Technical Futures. The ideal candidate will have a strong academic background, a broad technical skills set, and excellent customer-facing skills.The successful candidate will be responsible for solving complex technical challenges and working closely...

  • Aesthetic Field Service Engineer

    2 weeks ago

    Guildford, Surrey, United Kingdom Premier Technical Recruitment Full time

    Field Service Engineer - Laboratory EquipmentJoin a leading company in the design, manufacture, and support of bespoke in vitro diagnostic solutions for global supply.We are seeking an experienced and self-motivated Field Service Engineer to provide technical customer service and satisfaction in the Installation, Service, Repair, and Technical Support of...

  • Field Service Engineer

    3 weeks ago

    Guildford, United Kingdom Premier Technical Recruitment Ltd Full time

    Field Service Engineer - Laboratory Equipment to £40k basic + generous Bonus scheme + Extensive OEM training + car + exceptional benefits Hampshire / West Sussex / Guildford / Basingstoke region Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic...

  • Senior Building Services Engineer

    6 days ago

    Guildford, Surrey, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is seeking a motivated Senior Building Services Engineer to join our team.Job Summary: We are looking for an experienced engineer with a strong background in building services to lead our engineering team and develop our services.About the Role:Lead the engineering team and develop our services to meet the needs of our...

  • Technical Field Service Specialist

    2 weeks ago

    Guildford, Surrey, United Kingdom Premier Technical Recruitment Full time £40,000

    Job Title: Technical Field Service SpecialistJob Summary:We are seeking a highly skilled Technical Field Service Specialist to join our team at Premier Technical Recruitment. As a Technical Field Service Specialist, you will be responsible for providing technical support and maintenance services to our clients in the laboratory equipment sector.Key...

  • Field Service Engineer

    2 weeks ago

    Guildford, Surrey, United Kingdom Premier Technical Recruitment Ltd Full time

    Job Title: Field Service Engineer - Laboratory Equipment SpecialistWe are seeking a highly skilled Field Service Engineer to join our team at Premier Technical Recruitment Ltd. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services for laboratory equipment in the West Sussex, Guildford, and Basingstoke...

  • Field Service Engineer

    4 weeks ago

    Guildford, Surrey, United Kingdom Premier Technical Recruitment Full time

    Job OverviewWe are seeking a highly skilled Field Service Engineer to join our team at Premier Technical Recruitment. As a Field Service Engineer, you will be responsible for providing technical support and maintenance for laboratory equipment across the Hampshire, West Sussex, Guildford, and Basingstoke regions.Key Responsibilities:Provide technical support...

Technical Service Engineer

3 months ago

Guildford, United Kingdom Damia Group Full time

Technical Help Desk Engineer - Onsite / Guildford - £36,000 p/a

The Client

Our client has become one of the fastest growing companies in the home comfort sector in the UK and North America and has established itself as the leader in condensing technology, providing condensing tankless water heaters, combi-boilers, and wall-hung boilers.

PURPOSE OF THE ROLE

With a clear focus on customer awareness and the commercial aims, provide technical and customer service support on appliances. All of which will be undertaken in the office within the customer service team to the highest standards of safety and customer satisfaction.

Provide technical support on the products to homeowners, installers, service engineers and sales staff.

Duties

  • Support the Technical / Service help line with high quality pre & post sales technical support to external and internal customers through multiple communication channels, including weekend phone call rota cover.
  • Handle all incoming enquiries by phone and email and deal with them quickly and efficiently
  • Deal positively with customer complaints, speedily resolving these in the most cost effective way whilst ensuring that high levels of customer satisfaction are maintained.
  • Support the company promotions by keeping the data up to date.
  • Provide customers with product and service information.
  • Register boilers for warranty on in house System and arrange warranty documentation to be sent to customers by post or email where required.
  • Manage process of raising jobs with Service Agents. This includes raising jobs with agent on in house system.
  • Meet all standards and KPI’s set for the department
  • + other ad hoc duties
  • As part of a team, play a pro-active role in achieving personal and group objectives. The jobholder will also need to communicate effectively ideas, views, and initiatives with team members and management.

KEY SKILLS REQUIRED

  • Strong technical background with previous experience, 5 Years minimum within the gas industry or 2+ years working in a Technical Helpdesk Engineer position
  • Strong process and procedural understanding
  • Demonstrate initiative and willingness to take on responsibilities and challenges
  • Self-motivated and enthusiastic
  • Very good computer skills

Nature and Scope

The job demands that the Technical Help Desk Engineer to be office based with the minimum of supervision and will need to be highly self motivated.

To meet the increasing customer expectations there will be a need to work flexibly.

When dealing with customer complaints, the Technical Help Desk Engineer will need to take action to resolve these problems speedily in the most cost effective manner while enhancing the customer view of the organisation.

The Technical Help Desk Engineer will need to be aware of the commercial aims and objectives.

Whenever appropriate, Technical Help Desk Engineer will identify and attempt to satisfy customer’s genuine requirements for additional products and services available and other businesses associated with the client.

Operating independently on a day to day basis, the Technical Help Desk Engineer will need to recognise that they operate as part of a team.

Strong emphasis is placed on team communications as well as the development and measurement of performance objectives.

Technical Help Desk Engineer - Onsite / Guildford - £36,000 p/a