Zara Operations Deputy Manager

4 weeks ago

Exeter, United Kingdom INDITEX Full time
Key Responsibilities

STORE OPERATIONS

To be responsible for the maintenance of store’s electronic Devices, telephones, Ipads, Ipods, bluebirds and apply troubleshooting techniques when needed.
Support in preparation and execution of stocktakes through all 3 departments.
Supporting the operations manager for SINT organization managing daily deadlines and maximizing online packages to increase store probability.
To overlook replenishment is done in a timely and effective manner through all the departments.
Maintaining a healthy stock level in the stockroom by conducting frequent and efficient returns to the warehouse following the company guidelines.
Analyze operational reports/KPI: 25R replenishment ranking, success of devolutions, confirmation of transfers and support in strategizing plans for improvement.
Manage and oversee the delivery process to ensure its line with the company guidelines.
Responsible for stockroom organization (standards, layout, efficiency)
Overlook the organization of the fitting room money mapping rail operations ensuring its efficient and effective.

HR PROCESSES

Productivity in sales/ units: To meet the budget, monitoring and taking corrective actions when necessary.
To be responsible for all payroll processes and comply with deadlines
To ensure that all ER processes are followed according to the company policy in managing formal and informal meetings, sicknesses and absence
To understand and reinforce the company return policy.
Promote HR Policies and Procedures and the Code of Conduct in the store by sharing information with the team and leading by example

TRAINING AND DEVELOPMENT

To support the senior management in identifying members of the team with development potential and build a continuous internal succession plan.
To support in the development of the team through performance reviews and Personal development plans utilizing the Leap application and monitor their progression.

CUSTOMER SERVICE

To ensure a high level of customer satisfaction is offered in the store.
To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.
• To effectively resolve customer queries and manage conflict

HEALTH AND SAFETY

To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an accident happens.
To be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.
Comply with the Company Health & Safety Policy.
To be an ambassador in the company’s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable

Experience and Qualifications

Knowledge of the Company, the brand and the store they are applying for.
Experience in managing a similar retail operation within a fast paced environment.
Team management experience maximizing profitability and drive sales.
Systematic organised approach to work

Skills and Attitudes

Lead by example, motivating and developing employees
Forward planning skills and strategic thinking
Time management and strong organisational skills - Delegation
Multitasking.
Identifies problems, reacts accordingly with initiative and problem solving
People and Interpersonal Skills – Mentoring
Positive attitude towards self- development
Ability to work autonomously and as part of a team.
Good verbal and written communication skills
Numeracy Skills

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