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Information Technology Infrastructure Engineer

3 months ago

StokeonTrent, United Kingdom Rapiscan Systems Full time

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.


Company Benefits

Excellent salary

  • Holidays 25 days holidays plus bank holidays increases up to 29 days after 10 years’ service.
  • Life insurance entitlement from first working day which is four times your basic salary.
  • Charity work 2 days paid leave if you wish to volunteer and work for your nominated charity.
  • One day paid leave to take your Birthday off
  • Pension
  • Company
  • Car Lease Scheme
  • Cycle to work scheme.
  • Enhanced Maternity and Paternity pay.
  • Healthcare Cash plan
  • Eden Red discounts


Role Overview

As an IT Infrastructure Engineer, you will build, configure, and qualify IT solutions that address each customer's unique security needs on our cargo scanning systems. The primary function of this position is to develop, build and maintain all IT hardware, network infrastructure, and IT software configurations. The scope of this position includes hardware configuration validation, network configuration validation, software validation, documentation releases, and relevant software releases, in support of the ongoing health and maintenance of all product offerings. This role also serves the critical function of supporting cross-product obsolescence/legacy related issues associated with operations and service. You will be afforded direct mentorship guidance from the rest of our team, including a senior member of staff in the UK.

Must be willing to undertake SC Clearance.


Responsibilities

Product Development - Infrastructure Solutions

  • Implement IT network/systems solutions for existing and new product development efforts
  • Implement computer networks, including local/wide area networks (LANs/WANs), intranets
  • Participate in continuous sustaining engineering efforts to evaluate emerging network technologies to maximize performance, security & efficiency
  • Periodically evaluate/test network performance, adjust and redesign network when applicable

Product Development – IT Systems

  • Create or update computer purchase specifications based on system requirements
  • Create or update computer hardware configurations based on product requirements
  • Generate and submit requisitions for purchase of hardware/software items as required
  • Work with purchasing/vendors to procure candidate computers for evaluation
  • Evaluate candidate computers/associated hardware, qualify components evaluated
  • Validate custom OS images for new or existing computers
  • Work with product teams to qualify new system computers and/or OS images as required

Operations – IT Systems Support:

  • Address IT system-related and/or computer hardware-related sustaining issues
  • Contribute to and participate in engineering change processes where applicable
  • Support personnel to identify root cause of IT infrastructure related problems
  • Support personnel to clarify new or existing processes

Commissioning/Service – IT Systems Support:

  • Support commissioning/service personnel to find replacement solutions for legacy system components (such as computer, printers, trackballs, etc.)
  • Create service replacement kits, including documentation, to allow service personnel to implement technical solutions at customer system sites
  • Specify hardware FRU’s (field replacement units) where feasible for each configuration
  • Report any quality problems or defects to a manager or a senior member, in order for a corrective action to be implemented and to avoid recurrence


Qualifications

  • 5+ years of related/applicable experience
  • Must be familiar with Windows OS (both server and workstation) including Active Directory
  • Must have experience with Windows imaging tools such as MDT
  • Must have working experience with configuring and troubleshooting Active Directory
  • Experience with virtualisation technologies e.g., Hyper-V, VMware is an advantage
  • Must have experience with securing Windows environments to CIS or similar hardening standards
  • Must have advanced experience in networking with VLAN, VPN, and Firewall configurations
  • Must have proven experience with network infrastructure design
  • Should have experience with Cisco networking equipment or be CCNA certified


Candidate Requirements

  • Excellent diagnostic and problem solving skills for software/firmware/hardware
  • Role is site based 5 days a week so must be able to commute to the Stoke site daily.
  • Comfortable in working in a “non-office” environment, such as the production floor, demo, and site locations as needed, that will require the use of PPE (Personal Protection Equipment)