Family Hub Business Support Officer

5 days ago

London, United Kingdom Hays Specialist Recruitment Limited Full time

Your new company

My client is a local authority with a fascinating mix. It's the smallest London borough with the second highest density of population in the country. The borough is based in a vibrant and upcoming part of Zone 2 in West London - with some well renowned museums, markets and parks We are looking for a proactive and energetic Business Support Officer to be based out of 4 different family hubs across the borough to provide business and administration support to managers and front line staff across the early help service and, along with practitioners, providing a welcoming first point of contact at children's centre sites as required across the family hubs.

Please note this role is an on-site role with no remote working option due to the front-facing nature of the position. You will be required to complete an Enhanced DBS at the offer stage.

Key Duties:

  • To greet visitors and provide a welcoming first point of contact, dealing confidently & constructively with enquiries in an articulate and helpful manner; provide an efficient customer-facing service to users of Early Help and input information onto the relevant databases.
  • Database maintenance - access and updating relevant databases and generating reports for management information in a timely and efficient manner.
  • Maintain complex documents, reports, correspondence etc. from the information provided, using standard formats and software
  • Organise and maintain records and documents, ensure all new family's details are registered and process and maintain referral, service activity and service user information on all appropriate systems.
  • Communicate effectively and act as point of contact for the service. Resolve problems, within the scope of role, escalating to line manager as required.
  • Carry out all duties and responsibilities with reasonable care for the health and safety of yourself and others and report any potential hazards or unsafe practices to the line manager.
  • Ensure buildings are operating to current health and safety legislative requirements.
  • Collect accurate and timely data records to evidence the impact of services in the locality
  • To provide information to users and potential users on services and activities available through settings across the hubs.
  • To ensure that all timetables and information are up-to-date and available for families and partners attending Children's Centre buildings.
  • To collect details from parents/carers relating to themselves and their children for centre evaluation statistics and ensure data is entered onto an appropriate database in a timely and accurate manner.
  • Assist the managers to coordinate IT issues and accommodation needs for the building. Building security includes alarm maintenance, liaising with a workperson /tradesperson etc, reporting of faults
  • Provide reports on the performance of the service (including preparation for Ofsted inspections) and any other data requests as required.
  • Organising meetings, including booking rooms and managing invitations and preparing the necessary materials, including reports, presentations, agendas and minutes.
  • To communicate, sensitively & efficiently with all levels of management, and other establishments/outside organisations delivering services and activities through the centre, in person and on the telephone, having special regard to the council's customer care policy
  • To order equipment, monitor and process invoices and follow the local authority's financial processes.
  • To maintain a room bookings system and assist with security and safety arrangements for the centre or other venues.
  • To provide general administrative support to facilitate the day to day running of the service
  • To develop knowledge and skills that contribute to the overall enhancement of the service through attending relevant training courses
  • To develop and maintain effective communication systems and case management systems in line with best practice, including retention, confidentiality and GDPR requirements
  • To provide cover for other Business Support Team members


What you'll need to succeed

  • Experience in working in a children's centre is desirable.
  • Excellent communication skills orally and in writing at all levels.
  • Good organisational skills, self-reliant, experience of prioritising and working to deadlines
  • Attention to detail, following procedures accurately.
  • Advanced IT skills, particularly in spreadsheet applications and data coordination
  • Flexible, adaptable, creative and resourceful
  • Experience of working as part of a team and working under pressure.
  • Successful experience of using IT databases.
  • Experience of working with children and families, (desirable)


What you'll get in return

  • You will be offered a competitive salary of £41,972 per annum
  • Generous pension scheme
  • Salary increases after passing probation after 6 months, with further incremental increases in April each year.
  • Position in an organisation that are committed to allow for employee progression and the opportunity to grow within the organisation.
  • Other benefits that are included can be provided on request.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays

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