Operations Administrator
1 week ago
Our client is a leading, privately-owned security company specialising in customised security solutions.
This role offers;
- Pension & Life cover
- Cycle to work scheme
- Onsite Parling
- The opportunity to play a vital role in a growing security company.
- A dynamic and supportive work environment.
- A chance to develop your skills and knowledge in the security industry.
Please be aware that you need to live within a commutable distance of Yate, to be considered for this role.
Job Description
We are looking for an enthusiastic and self-motivated Security Operations Administrator to join our growing team.
This role is perfect for someone who can prioritise their workload while also being a collaborative team player.
What you'll do:
- Be the central point of contact for installation and service department enquiries by phone and email.
- Coordinate job progression seamlessly between Project Managers, customers, and our team of engineers.
- Ensure accurate call logging and updates using our call management software.
- Manage the ordering process with suppliers, create purchase orders, and collaborate with the finance department for invoice approvals.
- Handle general administrative tasks to keep the department running efficiently.
- Partner with Account Managers to provide up-to-date statistics on work in progress and file status.
- Continuously monitor and improve quality standards for all department processes, identifying areas for improvement.
Personal Requirements:
- A positive and proactive attitude with a willingness to learn.
- Excellent communication and interpersonal skills to liaise effectively with various stakeholders.
- Strong organisational and time management skills to prioritise tasks and meet deadlines.
- Proficiency in using computers and relevant software applications (e.g., call logging software, email).
- A keen eye for detail and a commitment to accuracy.
The Ideal Candidate: A Collaborative Problem-Solver with a Service Mindset
To thrive in this role, you'll ideally possess the following qualities:
- Experience in Service Excellence: A background in a service-orientated industry, where you provided exceptional customer care, is a plus.
- Tech-Savvy: You're a strong IT user with proficiency in standard business software like Office 365.
- Communication Champion: Your written and verbal communication skills are excellent, allowing you to connect effectively with diverse stakeholders.
- Organisational skills: You excel at prioritizing and managing your workload, tackling multiple tasks while remaining organised and efficient.
- Independent & Proactive: You can work independently and make sound decisions when needed.
- Detail-Orientated: Accuracy and a keen eye for detail are essential.
- Team Player: Collaboration is key You enjoy working as part of a team to achieve shared goals.
This role is office hours Mon-Fri (37.5 hrs) Salary £24k
If you have the relevant experience and are keen to join an exciting and growing business then please send your cv through now
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