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ServiceNow Technical Architect

2 weeks ago


Sheffield, United Kingdom Cpl Life Sciences Full time

Job Title: ServiceNow Technical Architect

Per day: £540

Duration: January to June (6 months)

Location: Remote

Job Description:

We are seeking a talented ServiceNow Technical Architect to join our team and contribute to a Customer Service Management implementation for a UK Public Sector client. The project includes designing customer workflows, integrating third-party systems such as AWS Connect for telephony and Stripe for payments, and ensuring seamless, scalable, and compliant delivery of a ServiceNow solution.


Responsibilities:

As a ServiceNow Technical Architect, you will play a key role in delivering a customer-focused platform by defining technical solutions, leading integrations, and driving strategic architectural decisions:

  • Design and deliver ServiceNow CSM solutions, focusing on customer workflows and public-facing portals.
  • Architect and implement integrations with systems including AWS Connect (telephony), Stripe (payments), and custom APIs.
  • Lead technical design discussions, ensuring performance, scalability, and compliance with Public Sector standards.
  • Collaborate with functional leads, developers, and stakeholders to align the technical architecture with business goals.
  • Define and govern best practices for development, security, and performance optimization.
  • Oversee multi-environment setup (Dev, SIT, UAT, and Prod) with a focus on governance and quality assurance.
  • Support performance testing, go-live readiness, and managed service transitions.


Skills & Experience:

  • ServiceNow Expertise: Strong experience delivering CSM implementations with a focus on customer-facing workflows and portals.
  • Integration Knowledge: Proven hands-on experience integrating ServiceNow with systems such as AWS Connect and other client systems via APIs and IntegrationHub.
  • Technical Leadership: Demonstrated ability to lead teams, review architectural designs, and manage technical decision-making.
  • Public Sector Knowledge: Familiarity with security and compliance requirements (e.g., GDPR, access controls) for Public Sector clients.
  • Certifications: ServiceNow Certified System Administrator and Application Developer, CSM Implementation Specialist.
  • Communication Skills: Strong ability to engage stakeholders, explain complex technical concepts, and drive alignment.
  • Innovation & Improvement: Stay updated with ServiceNow advancements and recommend innovative solutions to enhance customer workflows and platform performance.


If you are interested please apply or send your CV to luke.sandilands@cpl.com