Current jobs related to Travel Customer Engagement Representative - London - Antella Travel Recruitment
-
Travel Customer Engagement Specialist
4 weeks ago
London, Greater London, United Kingdom Antella Travel Recruitment Full timeTravel Customer Engagement RepresentativeWe are seeking a highly skilled Travel Customer Engagement Representative to join our team at Antella Travel Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional...
-
Travel Customer Engagement Specialist
4 weeks ago
London, Greater London, United Kingdom Antella Travel Recruitment Full timeTravel Customer Engagement RepresentativeWe are seeking a highly skilled Travel Customer Engagement Representative to join our team at Antella Travel Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional...
-
Travel Customer Service Representative
1 month ago
London, Greater London, United Kingdom Antella Travel Recruitment Full timeFluent French Speaking Customer Experience ConsultantBase Salary: 26,000 + Great BenefitsLocation: Hybrid - South West LondonOur client, a renowned luxury travel company, is seeking a highly skilled Fluent French Speaking Customer Experience Consultant to join their Sales team. As a key member of the team, you will be responsible for delivering exceptional...
-
Travel Customer Service Representative
1 month ago
London, Greater London, United Kingdom Antella Travel Recruitment Full timeFluent French Speaking Customer Experience ConsultantBase Salary: 26,000 + Great BenefitsLocation: Hybrid - South West LondonOur client, a renowned luxury travel company, is seeking a highly skilled Fluent French Speaking Customer Experience Consultant to join their Sales team. As a key member of the team, you will be responsible for delivering exceptional...
-
Ski Industry Customer Service Representative
4 weeks ago
London, Greater London, United Kingdom Antella Travel Recruitment Full timeTravel Customer Service RepresentativeWe are seeking a highly skilled and experienced Travel Customer Service Representative to join our team at Antella Travel Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their ski holiday experience is nothing short of...
-
Ski Industry Customer Service Representative
4 weeks ago
London, Greater London, United Kingdom Antella Travel Recruitment Full timeTravel Customer Service RepresentativeWe are seeking a highly skilled and experienced Travel Customer Service Representative to join our team at Antella Travel Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their ski holiday experience is nothing short of...
-
Ski Industry Customer Service Representative
4 weeks ago
London, Greater London, United Kingdom Antella Travel Recruitment Full timeTravel Customer Service RepresentativeWe are seeking a skilled Travel Customer Service Representative to join our team at Antella Travel Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients throughout their ski trip journey.Key Responsibilities:Take ownership of client onboarding,...
-
Communication and Engagement Representative
5 months ago
London, United Kingdom Wifinity Full time**About us**: Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the military, either. Students living in University accommodation,...
-
Customer Service Representative
3 weeks ago
London, Greater London, United Kingdom Travel Counsellors Full timeAbout the RoleAt Travel Counsellors, we're on the lookout for a highly skilled Customer Service Executive to join our award-winning team. As a key member of our Operations function, you'll play a vital role in delivering exceptional customer service and supporting our Travel Counsellors to achieve their goals.Key ResponsibilitiesProvide world-class customer...
-
Customer Service Representative
3 weeks ago
London, Greater London, United Kingdom Travel Counsellors Full timeAbout the RoleAt Travel Counsellors, we're on the lookout for a highly skilled Customer Service Executive to join our award-winning team. As a key member of our Operations function, you'll play a vital role in delivering exceptional customer service and supporting our Travel Counsellors to achieve their goals.Key ResponsibilitiesProvide world-class customer...
-
Customer Service Representative
1 month ago
London, Greater London, United Kingdom Travel Counsellors Full timeAbout the RoleWe are seeking a highly skilled Customer Service Executive to join our Operations team at Travel Counsellors. As a key member of our support office, you will play a vital role in delivering exceptional customer service to our Travel Counsellors, ensuring they have the support they need to provide outstanding experiences for their customers.Key...
-
Customer Service Representative
1 month ago
London, Greater London, United Kingdom Travel Counsellors Full timeAbout the RoleWe are seeking a highly skilled Customer Service Executive to join our Operations team at Travel Counsellors. As a key member of our support office, you will play a vital role in delivering exceptional customer service to our Travel Counsellors, ensuring they have the support they need to provide outstanding experiences for their customers.Key...
-
Head of Partnerships and Engagement
2 days ago
City Of London, United Kingdom Travel Trade Recruitment Limited Full timeWe are seeking a skilled and experienced Head of Partnerships and Engagement to join our team at Travel Trade Recruitment Limited.About the RoleThe successful candidate will be responsible for leading the team responsible for supporting the coordination and delivery of key member engagement and new member recruitment activities.Key duties will include:Team...
-
Travel Sales Professional
5 days ago
London, Greater London, United Kingdom Travel Trade Recruitment Full timeAt Travel Trade Recruitment, we're seeking a Travel Sales Agent to provide exceptional customer service and build long-lasting relationships with clients.Key Responsibilities: Proactively engage with customers post-travel to encourage repeat bookings and foster loyalty. Utilize your passion for cycling, activities, and the outdoors to connect with customers...
-
Travel Consultant
5 months ago
London, United Kingdom Llama Travel Full time**Job Summary** **Travel Consultant** **Salary**:£26K+ depending on Sales levels. **Location**:Based in our office in Camden Town, London NW1 Llama Travel is an award-winning tour operator specialising in tours to Latin America, Africa, Europe and the Middle East. We are looking for enthusiastic, well-travelled people to join our efficient and highly...
-
Travel Consultant
5 months ago
London, United Kingdom Llama Travel Full time**Job Summary** **Travel Consultant** **Salary**:£26K+ depending on Sales levels. **Location**:Based in our office in Camden Town, London NW1 Llama Travel is an award-winning tour operator specialising in tours to Latin America, Africa, Europe and the Middle East. We are looking for enthusiastic, well-travelled people to join our efficient and highly...
-
Travel Consultant
5 months ago
London, United Kingdom Llama Travel Full time**Job Summary** **Travel Consultant** **Salary**:£28K+ depending on Sales levels. **Location**:Based in our office in Camden Town, London NW1 Llama Travel is an award-winning tour operator specialising in tours to Latin America, Africa, Europe and the Middle East. We are looking for enthusiastic, well-travelled people to join our efficient and highly...
-
Golf Travel Consultant
2 weeks ago
London, Greater London, United Kingdom Your Golf Travel Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Golf Travel Specialist to join our team at Your Golf Travel. As a Golf Travel Specialist, you will be responsible for delivering exceptional customer service and orchestrating tailor-made golf holidays for our clients.Key Responsibilities:Respond to incoming inquiries daily through phone...
-
Customer Service Representative
1 month ago
London, Greater London, United Kingdom Travel Counsellors Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Operations team as a Customer Service Executive. As a key member of our support team, you will play a vital role in delivering exceptional service to our Travel Counsellors and customers.Key ResponsibilitiesProvide world-class customer service to Travel Counsellors,...
-
Customer Service Representative
1 month ago
London, Greater London, United Kingdom Travel Counsellors Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Operations team as a Customer Service Executive. As a key member of our support team, you will play a vital role in delivering exceptional service to our Travel Counsellors and customers.Key ResponsibilitiesProvide world-class customer service to Travel Counsellors,...
Travel Customer Engagement Representative
2 months ago
Our client, a leading airline is now recruiting for fully remote basedTravel Customer Engagement Representatives to join their team due to business growth and expansion.
The Travel Customer Engagement Representatives are responsible for assisting clients with new reservations and dealing with any customer services queries processing refunds, handling disruptions, and communicating important information to passengers. through all communication channels, including telephone, email, WhatsApp, and social media
Previous experience within a customer service or contact centre role, in the travel industry is essential.
Candidates must be available to work between a shift pattern between 7am to 10pm, 10 hours shifts, on a 3 days on, 3 days off basis
The role is initially offered on a 6 month contract with a view to go permanent.
Travel Customer Engagement Representative Duties:
Handle customer enquiries across all contact channels, providing accurate information about flights, services, fares, schedules, and policies.
Assist customers with flight bookings, modifications, cancellations, and seat selections, ensuring smooth and efficient service.
Process refunds and compensation requests in accordance with company policies, keeping customers informed throughout the process.
Provide support for group bookings, offering clear guidance on pricing, availability, and other booking-related queries.
Manage passenger rebooking during flight delays, cancellations, or disruptions, ensuring clear communication with customers regarding any changes to their travel plans.
Liaise with operations, outstations, and ground services to ensure smooth handling of disruptions and to minimise passenger inconvenience.
Handle complaints and escalations with a customer-first approach, striving to resolve issues efficiently and professionally offering service recovery in line with departmental guidelines.
Travel Customer Engagement Representative Experience Required:
Previous experience in a customer service or contact centre role within the travel industry
Strong communication skills, both written and verbal, with the ability to handle customer enquiries and complaints professionally.
Excellent problem-solving abilities, with a focus on delivering fast and effective solutions.
Ability to work under pressure, especially during periods of disruption, and to manage multiple tasks simultaneously.
Strong organisational skills and attention to detail in managing bookings, refunds, and other customer interactions.
Travel Customer Engagement Representative Salary and Benefits:
Base Salary £30,000
25 days annual leave
Private Medical Insurance
Fully Remote
Pension
To apply for this Travel Customer Engagement Representative role, please email your CV and a member of the team will be contact to discuss the role.
