General Manager Restaurant

4 weeks ago

Coventry, United Kingdom UMAMI Full time

Who we are

Umami World Kitchen marks a new era in casual dining, born from a rich heritage and a bold vision.

Here, diners can feast on 100 cross-cultural cuisines via our all you can eat buffet, reflecting the best of Chinese, Italian, Indian, and Malaysian culinary traditions.

Umami World Kitchen is not just a dining place; its a celebration of global flavours and a testament to our passion for culinary excellence. Our experienced team ensures that each visit is more than a meal; its an unforgettable journey through the world of flavours, served in a setting of unmatched elegance.

Job Summary

The main purpose of the role is aimed to be responsible for the overall administration and operation of your respective branch to maximise profits, ensure food/beverage/service quality meet the required standards set by Cosmo. You will lead, direct and support the restaurant teams to maintain a high level of staff performance and engagement to ensure a great customer experience. You will also act as the communicatorbetween the individual restaurants and the Cosmo Restaurant Support Centre.

Focus on Guests

  • Ensure superior customer service, in all aspects of guest interaction, is provided by the respective branches
  • Monitor all the steps of service, and ensure the service standard set out in UMAMIs SOPs are followed consistently
  • Ensure customer feedbacks are responded efficiently and customer complaints are handled and solved in a professional and timely fashion.
  • Reviews and Monitors all guest feedback addressing any issues

Team Champion

  • Conduct and monitor all local recruitment activity to ensure correct process is followed, and ensure staff files are up to date and eligibility documents are legal.
  • Create a harmony and caring working environment for all staffs, built up a rapport team with commitment and motivation
  • Control staffing levels including approval for all additional or replacement staffs, oversee staff schedules per Labour Hospitality system, forecasted revenue, and control casual labours and overtime, to minimise FOH spend cost with abilities to predict weekly sales based on L4L restaurant performance.
  • Coach; provide assistance or solution to staffs when they encounter difficulties
  • Check the training result through all staffs daily performances. Delegate to qualified trainer to retrain if necessary
  • Ensure all COSMOs Learning & Development programmes are effectively used and provided within the respective branches
  • Ensure all investigations and disciplinary processes in relation to any staff conduct issues are followed properly

Brand Excellence

  • Ensure the quality of food / beverage / service provided are consistently maintained
  • Communicate with the Head Chef to ensure food prepared, quality, taste, and temperature are of the COSMOs standards and adhere to Food Safety Act consistently all the times.
  • Walk all restaurants front and back of the house areas regularly to check on set-up, service, food quality, general maintenance, and cleanliness
  • Drive restaurant management team to resolve any defect from service to environment issues in a timely manner, so the team can improve quality of operation
  • Ensure all Health & Safety and Food Hygiene policies are adhered to, protecting employee & customer safety
  • Monitor production schedules and food safety
  • Ensure compliance with licensing, hygiene and health and safety legislations/guidelines
  • Monitor and check all operations followed by standards and comply to the relevant laws and regulations
  • Ensures that the COSMOs Health and Safety standards is strictly followed, including the cleanliness of all restaurants and bars, personal hygiene standards for all food handlers and quarterly Hygiene Audits.
  • Conduct COSMO restaurant brand standards audits to ensure that required standards are being adhered to and implemented consistently

Communication

  • Ensure that the companys goals, targets and strategies are communicated effectively to all levels.
  • Share information from Head Office with restaurant teams to create day to day operation awareness
  • Conduct restaurant meetings with managers and review on maintenance status, purchases and expenses, highlight achievements, problems and challenges, and specific training courses
  • Communicate to teams during morning briefings, when on restaurant visits.
  • Immediately communicates to the staff and managers, any changes in policy & procedure, or any other directives from the Operations Team/Head Office.
  • Ensure smooth and effective communication between Operations and other departments

Restaurant Operations

  • Work and liaise with COSMOs maintenance and project teams on all expenditure.
  • Approve estimates for Repairs & Maintenance.Follow up on projects to ensure they are completed in a timely, quality fashion and on budget
  • Manage minor capex to ensure they are completed on time and within budget

Drives Business/Succession/Change

  • Drive for achieving restaurants budget and financial result for the fiscal year
  • Ensure budgeted sales and profit margins of respective branches are met or exceeded (monitor daily, weekly, monthly, quarterly, annually)
  • Monitor and ensure the labour cost is well controlled and labour Hospitality system is being consistently utilised in the respective branches
  • Ensure the productivity of respective branches meet COSMOs benchmark
  • Investigate any discrepancies around stock inventory issues and cash shortages until fully resolved
  • Conduct Performance Review for management staffs and address performance issues in their early stages to avoid corrective action, when possible, using Personal Development Plans and Performance Improvement Plans where appropriate.
  • Conduct annual pay reviews on all direct reports. Ensure annual pay reviews of all employees are completed in a timely, thorough fashion
  • Ensure top talents in the assigned branches are well engaged, motivated and developed
  • Continually develops team to ensure all roles are filled and succession line is in place.
  • Oversee the implementation of all marketing campaigns (company & site specific)
  • Liaise with the Marketing Department, providing feedback to the effectiveness of initiatives
  • Follow up on any food initiatives, promotions and new products
  • Monitor and drive management teams ofrespectivebranches to achieve targets
  • Monitor stock and delivery performance from managers and supervisors
  • Constantly looks for ways to improve their restaurant operations.

AMRT1_UKCT

  • Restaurant General Manager

    1 month ago

    Coventry, United Kingdom UMAMI Full time

    About UsUmami World Kitchen is a pioneering casual dining experience that embodies a rich heritage and a bold vision. Our all-you-can-eat buffet showcases 100 cross-cultural cuisines, blending the best of Chinese, Italian, Indian, and Malaysian culinary traditions.Job SummaryThe General Manager will be responsible for the overall administration and operation...

  • Restaurant General Manager

    4 weeks ago

    Coventry, West Midlands, United Kingdom James Webber Recruitment Full time

    Restaurant General Manager Coventry JWR is working in partnership with an exciting restaurant group, looking to recruit a seasoned leader with a passion for delivering exceptional dining experiences for their restaurant in Coventry as the group continues to grow.PackageSalary from £45kPerformance related BonusCompany BenefitsGreat opportunities to progress...

  • Restaurant General Manager

    4 weeks ago

    Coventry, United Kingdom James Webber Recruitment Full time

    Restaurant General Manager Coventry JWR is working in partnership with an exciting restaurant group, looking to recruit a seasoned leader with a passion for delivering exceptional dining experiences for their restaurant in Coventry as the group continues to grow.PackageSalary from £45kPerformance related BonusCompany BenefitsGreat opportunities to progress...

  • General Manager Restaurant

    4 weeks ago

    Coventry, United Kingdom UMAMI Full time

    Who we areApply below after reading through all the details and supporting information regarding this job opportunity.Umami World Kitchen marks a new era in casual dining, born from a rich heritage and a bold vision.Here, diners can feast on 100 cross-cultural cuisines via our all you can eat buffet, reflecting the best of Chinese, Italian, Indian, and...

  • Restaurant General Manager

    3 weeks ago

    Coventry, West Midlands, United Kingdom James Webber Recruitment Full time

    Restaurant General ManagerAll candidates should make sure to read the following job description and information carefully before applying. Coventry JWR is working in partnership with an exciting restaurant group, looking to recruit a seasoned leader with a passion for delivering exceptional dining experiences for their restaurant in Coventry as the group...

  • General Manager Restaurant

    4 weeks ago

    Coventry, West Midlands, United Kingdom UMAMI Full time

    Who we areApply below after reading through all the details and supporting information regarding this job opportunity.Umami World Kitchen marks a new era in casual dining, born from a rich heritage and a bold vision.Here, diners can feast on 100 cross-cultural cuisines via our all you can eat buffet, reflecting the best of Chinese, Italian, Indian, and...

  • General Manager Restaurant

    1 month ago

    Coventry, West Midlands, West Midlands, United Kingdom UMAMI Full time

    Who we areUmami World Kitchen marks a new era in casual dining, born from a rich heritage and a bold vision.Here, diners can feast on 100 cross-cultural cuisines via our all you can eat buffet, reflecting the best of Chinese, Italian, Indian, and Malaysian culinary traditions.Umami World Kitchen is not just a dining place; its a celebration of global...

  • Restaurant Manager-

    4 weeks ago

    Coventry, United Kingdom James Webber Recruitment Full time

    Position: Restaurant Manager - Independent Luxury HotelLocation: Coventry, West MidlandsSalary: £40,000 per year + generous quarterly service chargeWhy Join Us?Exclusive Perks: Staff discounts on overnight stays and private dining.Recognition & Rewards: Birthday and Christmas gifts, plus awards and recognition programs.Work-Life Balance: Enjoy Christmas Day...

  • Restaurant Manager-

    4 weeks ago

    Coventry, United Kingdom James Webber Recruitment Full time

    If you think you are the right match for the following opportunity, apply after reading the complete description.Position: Restaurant Manager - Independent Luxury HotelLocation: Coventry, West MidlandsSalary: £40,000 per year + generous quarterly service chargeWhy Join Us?Exclusive Perks: Staff discounts on overnight stays and private dining.Recognition &...

  • Restaurant Manager-

    4 weeks ago

    Coventry, West Midlands, United Kingdom James Webber Recruitment Full time

    Position: Restaurant Manager - Independent Luxury HotelLocation: Coventry, West MidlandsSalary: £40,000 per year + generous quarterly service chargeWhy Join Us?Exclusive Perks: Staff discounts on overnight stays and private dining.Recognition & Rewards: Birthday and Christmas gifts, plus awards and recognition programs.Work-Life Balance: Enjoy Christmas Day...

  • Restaurant Manager-

    3 weeks ago

    Coventry, United Kingdom James Webber Recruitment Full time

    Find out more about this role by reading the information below, then apply to be considered.Position: Restaurant Manager - Independent Luxury HotelLocation: Coventry, West MidlandsSalary: £40,000 per year + generous quarterly service chargeWhy Join Us?Exclusive Perks: Staff discounts on overnight stays and private dining.Recognition & Rewards: Birthday and...

  • Restaurant Manager-

    3 weeks ago

    Coventry, United Kingdom James Webber Recruitment Full time €40,000

    Find out more about this role by reading the information below, then apply to be considered. Position: Restaurant Manager - Independent Luxury Hotel Location: Coventry, West Midlands Salary: £40,000 per year + generous quarterly service charge Why Join Us? Exclusive Perks: Staff discounts on overnight stays and private dining. Recognition & Rewards:...

  • Deputy Manager

    3 weeks ago

    Coventry, United Kingdom YO! RESTAURANT Full time

    Deputy Manager Operations - Leamington Spa Contract: Full Time Salary: £32,400 Contracted Hours: 45 We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name.We're all about fresh, flavoursome,...

  • Deputy Manager

    3 weeks ago

    Coventry, United Kingdom YO! RESTAURANT Full time

    Deputy Manager Operations - Leamington Spa Contract: Full Time Salary: £32,400 Contracted Hours: 45 We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name.We're all about fresh, flavoursome,...

  • Deputy Manager

    2 weeks ago

    Coventry, United Kingdom YO! RESTAURANT Full time

    Deputy Manager Operations - Leamington Spa Contract: Full Time Salary: £32,400 Contracted Hours: 45 We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name.We're all about fresh, flavoursome,...

  • Restaurant Manager

    3 weeks ago

    Coventry, United Kingdom Doubletree by Hilton Coventry Full time

    Job Ref: AM13616Branch: Doubletree by Hilton CoventryLocation: Doubletree by Hilton Coventry, CoventrySalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeHours per week: 40Posted date: 05/11/2024Closing date: 07/12/2024Would you like to work for a company that gives you:£250, up to £1000 cash incentives when referring a friend to...

  • Deputy Manager

    1 month ago

    Coventry, United Kingdom YO! RESTAURANT Full time

    Deputy Manager Operations - Leamington Spa Contract: Full Time Salary: £32,400 Contracted Hours: 45 We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name.We're all about fresh, flavoursome,...

  • Senior Kitchen Manager

    4 weeks ago

    Coventry, Coventry, United Kingdom Cogs Restaurant Full time

    Senior Kitchen ManagerAre you a dynamic and ambitious leader in the culinary world? We are seeking a Senior Kitchen Manager to join our brigade at Cogs Restaurant, Coventry.As a key member of our team, you will be responsible for supervising the kitchen team, developing new menu concepts, and ensuring that all food is prepared to the highest standards.This...

  • Restaurant Operations Manager

    1 month ago

    Coventry, Coventry, United Kingdom James Webber Recruitment Full time

    Restaurant Manager - Luxury HotelAre you a seasoned Restaurant Manager looking to elevate your career in a stunning 4-star hotel in Coventry? We're seeking a passionate and experienced leader to oversee the daily operations of our award-winning restaurant, delivering exceptional dining experiences to guests.Key Responsibilities:Manage the daily operations of...

  • Restaurant Manager-

    4 weeks ago

    Coventry, West Midlands, United Kingdom James Webber Recruitment Full time

    If you think you are the right match for the following opportunity, apply after reading the complete description.Position: Restaurant Manager - Independent Luxury HotelLocation: Coventry, West MidlandsSalary: £40,000 per year + generous quarterly service chargeWhy Join Us?Exclusive Perks: Staff discounts on overnight stays and private dining.Recognition &...