Software Development Support Engineer
2 weeks ago
The Company
Synetec is a small yet prestigious software house dedicated to delivering top-notch solutions to our clients. With a focus on innovation and excellence, we pride ourselves on our dynamic team and commitment to providing exceptional support to our customers.
The Role
We are seeking a motivated and eager-to-learn individual to join our dynamic team as a Technical Support Engineer. In this role, you will be responsible for providing high-level technical support to resolve customer issues, contribute to improving our product offerings, and enhance user experience. The ideal candidate will have a background in software development, with practical experience in C#, Angular, and SQL.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field.
- Strong understanding of software development principles and methodologies.
- Proficiency in C#, Angular, SQL and Python.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work effectively both independently and collaboratively in a fast-paced environment.
- Eagerness to learn and adapt to new technologies and processes.
Responsibilities
- Provide technical support to customers by troubleshooting and resolving software issues promptly and effectively.
- Collaborate with the development team to identify and implement solutions for recurring technical problems.
- Contribute to the improvement of product documentation, including FAQs, knowledge base articles, and user guides.
- Assist in the testing and validation of software updates and new features to ensure they meet quality standards.
- Gather feedback from customers to identify areas for product improvement and communicate findings to the development team.
- Stay up-to-date with industry trends and emerging technologies to continuously enhance technical skills and knowledge.
- Assist in training and onboarding new support team members as needed.
Benefits
- Annual Salary of £35,000
- Company Performance Bonus
- Flexible working hours from a combination of home and office. Currently 1 or 2 days per week in office
- Up-skilling/training opportunities
- Private healthcare after 12 months
- Generous leave allowance of 23 days as well as all working days off between Christmas and New Year’s Day
- Great location in London near London Bridge, Southwark and Waterloo stations.
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