Service Advisor
1 day ago
Location: Edgware NW9 6TH
Salary: Up To 33000 (depending on experience) upselling and customer service bonus OTE of up to 40000 Benefits
Full Time and Permanent
Elevate your career trajectory in the automotive industry with a role that promises a competitive basic salary paired with an attractive bonus structure. A reputable car dealership in Edgware is on the lookout for a dynamic Service Advisor to join their highperforming team.
The role offers a chance to work within a supportive environment that values the contribution of each team member. The successful candidate will be rewarded with a comprehensive benefits package including extensive training programs designed to enhance professional development.
Job Purpose:
As a Service Advisor you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement.
Job Duties:
- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion (Complying with the Company Pledge)
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange future appointments for completion.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring Workshop loading utilises full labour potential.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- Help achieve sales targets as set out by the Aftersales Service Manager
RequirementsAbout You:
- Strong Customer Service / Administrative experience
- Flexible approach and a positive attitude
- Motor Trade experience is desirable but not essential
- Excellent communication skills
- Experience in a selling/customer service environment.
- Full driving licence
- Evidence of Right to Work in the UK
BenefitsCompany Benefits:
- Industry leading package bonus scheme with uncapped earnings and an upsell bonus
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
The ideal candidate will: Possess a proven track record of consistently achieving sales targets in car sales or a financial services related environment Be tenacious, enthusiastic and take personal responsibility for team achievement. Be a highly motivated individual with a strong work ethic A team player with a keen interest in people A strong desire to succeed. Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction. Be focussed on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever Hold a valid UK driving licence
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