Service Desk Analyst

3 weeks ago


Bedford, Bedford, United Kingdom Service Care Solutions Full time
Job Description Job title – Service Desk Analyst
Location – Bedford, MK42 (minimum 2 days in office)
Contract – Permanent, Full-Time 8am-6pm
Start Date – Asap
Salary - £37,938 per annum

We are looking for a Service Desk Analyst to join our Technology team and provide first-line ICT support across. You will be responsible for resolving technical issues, managing service requests, and ensuring high levels of customer satisfaction.

Under direction from the Team Leader Service Desk, provide an efficient, effective and professional
ICT Support service to the whole council including Director's and Members by accurately recording
and resolving various ICT enquires/technical issues.

Key responsibilities
  • Provide first-line support for all ICT incidents, requests, and changes across the Council and partner agencies.
  • Ensure timely resolution of issues, meeting service level agreements (SLAs).
  • Manage the user, software, and asset lifecycle, ensuring best value and service quality.
  • Monitor system performance and key performance indicators (KPIs).
  • Assist with project management under the supervision of the Service Desk Lead.
  • Ensure smooth handover of new systems from project to support teams.
  • Maintain and develop the Service Desk Knowledgebase.
  • Mentor and guide junior team members, fostering a collaborative learning environment.
Essential Criteria
  • A-level or equivalent qualification in an IT-related subject.
  • Experience supporting desktops, laptops, tablets, smartphones, printers, and servers.
  • Knowledge of Microsoft Azure, Office 365, and Microsoft Teams.
  • Experience working with networking technologies (DHCP, DNS, TCP/IP).
  • Familiarity with virtualisation technologies, SANs, and secure gateways.
  • Strong problem-solving skills, with the ability to resolve or escalate technical issues effectively.
  • Excellent communication skills, able to support both technical and non-technical users.
  • Organised and proactive, with the ability to prioritise tasks and meet deadlines.
  • Some experience in IT project management is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to


  • Bedford, Bedford, United Kingdom Service Care Solutions Ltd Full time

    Job title – Service Desk AnalystLocation – Bedford, MK42 (minimum 2 days in office)Contract – Permanent, Full-Time 8am-6pmStart Date – AsapSalary - £37,938 per annumWe are looking for a Service Desk Analyst to join our Technology team and provide first-line ICT support. You will be responsible for resolving technical issues, managing service...


  • Bedford, Bedford, United Kingdom Hazz Design Consulting, Inc. Full time

    Job title – Service Desk AnalystLocation – Bedford, MK42 (minimum 2 days in office)Contract – Permanent, Full-Time 8am-6pmStart Date – AsapSalary - £37,938 per annumWe are looking for a Service Desk Analyst to join our Technology team and provide first-line ICT support. You will be responsible for resolving technical issues, managing service...

  • Deal Desk Analyst

    2 weeks ago


    Bedford, Bedford, United Kingdom Werfen Full time

    Overview Werfen is a growing, family-owned, innovative company founded in in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture...

  • Financial Analyst

    1 week ago


    Bedford, Bedford, United Kingdom Service Care Solutions Full time

    Job Description Financial Analyst Location: Bedford Contract: Temporary (6 month initial) Rate: £250 Per Day Umbrella (PAYE Inc. £220.26, PAYE Exc. £196.54) Start date: ASAP *Hybrid Working* Job Description Service Care Solutions is recruiting on behalf of a local authority in Bedford for a Finance Analyst. This role is a fantastic...

  • IT Help Desk Analyst

    2 weeks ago


    Bedford, Bedford, United Kingdom Wells & Co Full time

    Wells & Co - A new brewery,aggressive pub growth plans, a well-established Pub Partner estate, English pubsin France and 140+ years of history In a nutshell, a really exciting time tojoin us. To support our excitingadventure and growth plans we are looking for an IT Helpdesk Analyst to provide1st Line IT support for head office and managed house...


  • Bedford, Bedford, United Kingdom Fitness Connection Full time

    Job Details Job Location: 1421-Bedford - Bedford, TX Salary Range: UndisclosedDescriptionPOSITION SUMMARYAre you passionate about a fit lifestyle and making everyone around you feel welcome? Are you looking for somewhere that will allow you to grow your passion for both while giving you the opportunity to grow your career? Fitness Connection is hiring for...

  • Pricing Analyst

    2 weeks ago


    Bedford, Bedford, United Kingdom Candidate Source Ltd Full time

    A highly successful and well-established e-commerce business selling sports, fitness, healthcare, safety and pet products is looking for an office-based Pricing Analyst to join their team.Along with a salary of up to £30,010.50 per annum, you will also receive 28 days of holiday including bank holidays (rising by a further holiday for each year of service...

  • Controls Analyst

    5 days ago


    Bedford, Bedford, United Kingdom Whitbread - Head Office Full time

    Controls Analyst - Houghton RegisJob Title: Controls Analyst As the Controls Analyst for Guest Support, you'll continually develop a strong risk/controls culture within Guest Support through management of the centralised log, effective identification, assessment, and control of risk, along  with the management of business continuity planning and management....

  • Controls Analyst

    3 days ago


    Bedford, Bedford, United Kingdom Whitbread - Head Office Full time

    Controls Analyst - Houghton RegisJob Title: Controls Analyst As the Controls Analyst for Guest Support, you'll continually develop a strong risk/controls culture within Guest Support through management of the centralised log, effective identification, assessment, and control of risk, along  with the management of business continuity planning and management....

  • Forecasting Analyst

    5 days ago


    Bedford, Bedford, United Kingdom Whitbread - Head Office Full time

    Forecasting Analyst - Houghton RegisJob Title: Forecasting Analyst We are currently looking for a Forecasting Analyst who will be accountable for forecasting all customer contact and revenue across the short- and long-term range for the Guest Support function, including analysing the impact on business initiatives and changing environments. Salary: £44,000...

  • Forecasting Analyst

    3 days ago


    Bedford, Bedford, United Kingdom Whitbread - Head Office Full time

    Forecasting Analyst - Houghton RegisJob Title: Forecasting Analyst We are currently looking for a Forecasting Analyst who will be accountable for forecasting all customer contact and revenue across the short- and long-term range for the Guest Support function, including analysing the impact on business initiatives and changing environments. Salary: £44,000...


  • Bedford, Bedford, United Kingdom General Dynamics Information Technology Full time

    Counterintelligence (CI) AnalystApply locations: USA MA Hanscom AFB, USA MA Peabody, USA MA Norwood, USA MA Waltham, USA MA CambridgeType of Requisition: RegularClearance Level Must Currently Possess: Top Secret/SCIClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphPublic Trust/Other Required: NoneJob Family: IntelligenceJob...


  • Bedford, Bedford, United Kingdom Goldfish Swim School Part time

    Benefits:Competitive salaryEmployee discountsFlexible scheduleFree uniformsJoin our Incredible Front Desk TeamFull time and Part time positions availablePerks and Benefits:Paid on-the-job trainingFlexible schedulingCulture driven companyEmployee recognition programsPrimary Responsibilities:Provide WOW Customer Service to our membersAssist with class...

  • Lead Realtime Analyst

    2 weeks ago


    Bedford, Bedford, United Kingdom Whitbread - Head Office Full time

    Lead Realtime Analyst - Houghton RegisLead Realtime Analyst Package: £44,000 - £47,000  + 10% company performance bonus Contract Type:  Full-Time and Permanent Location:  Chiswell Court, Dunstable and a hybrid way of working with a minimum of 3 days a week in the office. What you'll be doing: The Service Management Team is a new team recently...

  • Lead Realtime Analyst

    2 weeks ago


    Bedford, Bedford, United Kingdom Whitbread - Head Office Full time

    Lead Realtime Analyst - Houghton RegisLead Realtime Analyst Package: £44,000 - £47,000  + 10% company performance bonus Contract Type:  Full-Time and Permanent Location:  Chiswell Court, Dunstable and a hybrid way of working with a minimum of 3 days a week in the office. What you'll be doing: The Service Management Team is a new team recently...

  • Service Advisor

    1 week ago


    Bedford, Bedford, United Kingdom Jago Consultants Full time

    Job Description Service Advisor Vacancy  My client is looking to recruit an experienced Service Advisor at their Bedford branch. As a Service Advisor, your Key Objectives will include: – Maximising service profitability through the use of professional sales techniques – Sell additional products, services and repair works in a professional...


  • Bedford, Bedford, United Kingdom Service Express Full time

    Details Service Express is looking for a talented professional who wants the opportunity to serve as a Network Support Engineer in our organisation. The Network Support Engineer will provide 2nd and 3rd level support to customers and client personnel as part of the services covered by managed service contracts; assist in the use of Network & Security...

  • LC Analyst

    2 weeks ago


    Bedford, Bedford, United Kingdom RPS Group Full time

    LC Analyst RPS has an exciting opportunity for a  LC Analyst  to join our state-of-the-art laboratory based in  Bedford.  This is a permanent, full-time role working 9 am – 5pm Monday to Friday. As an experienced LC Analyst, you'll be familiar with your typical responsibilities across the entire analytical process - from sample extraction to data...


  • Bedford, Bedford, United Kingdom Serco Full time

    Select how often (in days) to receive an alert:Salary: Up to £31,000.00 PAHere at Yarls Wood Immigration Removal Centre we are looking for a Security Analyst to join our team. The role of the Security Analyst is to assess reports and analyse appropriately, ensuring any risks are categorised and actions assigned and assessed appropriately. It's vital the...

  • IT Support Analyst

    4 hours ago


    Bedford, Bedford, United Kingdom Stonbury Full time

    We are looking for an IT Support Analyst to join our IT team in Chawston.You will be responsible for the day-to-day maintenance, support, and smooth operation of all IT systems.Up to £30k doeHybrid workingAbility to support on multiple projectsReporting into the IT Team Leader, you will provide support to end-users, maintain IT assets, and assist in IT...