Motor Claims Handler

2 weeks ago


Manchester, United Kingdom IPS Group Full time

FNOL Motor Claims Handler Location: Manchester (office-based during probation)Salary: £28,000 + 10% bonusWorking Hours: 40 hours per weekIPS is working with an innovative and fast-growing InsurTech who are expanding its UK claims operation. This is an excellent opportunity to join their team as an FNOL Claims Handler becoming the initial point of contact for customers when they report a motor incident.The Role:You will handle First Notification of Loss (FNOL) calls, capturing accurate incident details and assessing the situation to ensure each claim is set up correctly from the very start. You’ll be speaking with customers at a stressful moment, so a calm and reassuring approach is essential as you ensure they receive a seamless journey.You’ll work closely with internal colleagues and external suppliers to keep processes moving effectively and maintain exceptional levels of service. As the UK operation continues to grow, you’ll also play a role in improving workflows and customer experience.Key responsibilities include: Handling incoming FNOL calls and logging claims accuratelyGathering details on liability, third parties and property damageIdentifying any potential fraud indicatorsLiaising with partners to progress claims efficientlyWorking to quality and service targets About You:You’ll have previous experie...



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