National Support Engineer

6 days ago


Leicester, United Kingdom Blue Square Full time

ARE YOU THE ONE?As our National Support Engineer, you will support the demand of in-warranty repairs of Samsung white goods. You will be working with Samsung, ensuring delivery against performance targets. This role will consist of repairing in warranty white goods including fridges, washing machines & cooking products. To be considered for this role, youll need a full UK drivers licence, flexibility for regular travel and overnight stays.If youre an engineer, who loves solving customers problems APPLY NOWWHAT YOULL BE UP TOPERFORMANCEDeliver a customer experience that ensures a first-time fix solution. Complete repairs to a high standard to minimise recalls and maintain a low Customer Repeat Repair Ratio (CRRR).Consistently drive an outstanding customer experience, measured through Net Promoter Score (NPS) & Customer Satisfaction (CSAT), Collaborate with the Samsung to enhance productivity and meet required targetsCUSTOMER JOURNEYCollaborate with support teams for effective triage and first-time completion, exceed customer expectations with proactive communication, and drive engagement through surveysUphold Blue Square values, utilise escalation paths, and represent the brand while showcasing Smart Things and connected livingSTAKEHOLDER MANAGEMENTEngaging with diverse stakeholders,...



  • Leicester, United Kingdom Blue Square Full time

    Job DescriptionARE YOU THE ONE?As our National Support Engineer, you will support the demand of in-warranty repairs of Samsung white goods. You will be working with Samsung, ensuring delivery against performance targets. This role will consist of repairing in warranty white goods including fridges, washing machines & cooking products. To be considered for...


  • Leicester, United Kingdom Blue Square Full time

    ARE YOU THE ONE?Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.As our National Support Engineer, you will support the demand of in-warranty repairs of Samsung white goods. You will be working with Samsung, ensuring delivery against performance targets. xsabvtc This role will consist...


  • Leicester, United Kingdom Blue Square Full time

    ARE YOU THE ONE?Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.As our National Support Engineer, you will support the demand of in-warranty repairs of Samsung white goods. You will be working with Samsung, ensuring delivery against performance targets. xsabvtc This role will consist...


  • Leicester, United Kingdom Blue Square Full time

    Job DescriptionARE YOU THE ONE?Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.As our National Support Engineer, you will support the demand of in-warranty repairs of Samsung white goods. You will be working with Samsung, ensuring delivery against performance targets. xwzovoh This...


  • Leicester, United Kingdom National Youth Agency Full time

    **Location Home based/remote working** **Contract Type: Full time, Permanent** **Salary Band 2 £44,940 - 51,360** **Benefits: Competitive** The National Youth Agency is excited to be recruiting for a National Principal Youth Work Officer **What we do** All young people deserve a productive, fulfilling future. Society needs the spark and energy of young...


  • Leicester, United Kingdom National Youth Agency Full time

    **The National Youth Agency is delighted to be recruiting for a National Programme Manager** **What we do** All young people deserve a productive, fulfilling future. Society needs the spark and energy of young people to make it tick, yet somehow thousands of young people feel blocked by the complex, sometimes disheartening challenges the modern world throws...


  • Leicester, United Kingdom National Grid Full time

    About Us We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses, working outdoors with underground cables,...


  • Leicester, United Kingdom National Grid Full time

    We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses, working outdoors with underground cables, overhead...


  • Leicester, United Kingdom National Grid Full time

    About Us We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses, working outdoors with underground cables,...


  • Leicester, United Kingdom National Grid Full time

    About UsWe’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses, working outdoors with underground cables,...