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German Speaking Customer Service Advisor 12 Month FTC

4 months ago

Nottingham, United Kingdom Euro London Remote Work Freelance Full time

German Speaking Customer Service Advisor (12 Month FTC)

Salary: circa £24,000

Location: Hybrid - Nottingham, UK

Contract: 12-Month Fixed-Term (with possibility to extend)

Are you a fluent German speaker with a passion for customer service? We are looking for a dedicated and professional Customer Service Advisor to join our client's team on a fixed-term basis. This role offers a unique opportunity to work in a dynamic B2B wholesale environment, handling a variety of customer service responsibilities.

Key Responsibilities:

  • Order Management and Processing: Efficiently manage and process customer orders, ensuring accuracy and timely fulfillment.
  • Deliveries and Logistics: Coordinate delivery schedules and logistics, ensuring customers receive their orders on time.
  • Returns: Handle customer returns, ensuring smooth and efficient processing.
  • Customer Debit Notes: Manage and process customer debit notes, ensuring all discrepancies are resolved promptly.

What We're Looking For:

  • Native Level Fluency in German: Essential for effective communication with our client's German-speaking clients.
  • Professional Customer Service Experience: Ideally within a B2B environment, showcasing your ability to manage complex customer interactions.
  • Intermediate Excel Skills: Preferred for managing and analyzing data efficiently.
  • Commutable Distance to Nottingham: Essential for fulfilling the hybrid working requirements of this role. 

Why Join?

  • Private health cover
  • 25 days holiday (prorated based on employment start date)
  • 4% to 8% matched company pension contribution
  • 50% of all company products 
  • + many more

If you are a proactive problem-solver with exceptional customer service skills and meet the above requirements, we would love to hear from you 

If interested, please apply or send your CV direct to